Locations: Bangalore

Experience: 8-12 Years

Role: ServiceNow Administrator

Required Technical Skill Set :

Understand / Basic know-how of ITIL Process.
Understand and Perform Client / Server level scripting.
Able to demonstrate use cases of successful automation.
Understand end to end knowhow of Service Now eBonding.
Able to demonstrate use of Service Now Visualization and dashboard creation.
Understand end to end Incident Management, Change Management, Problem Management life cycles.
Able to work with the larger program team to building catalogs, improve CMDB, UI Experience enhancements.
Able to demonstrate use cases of any third party API integration with Service Now.

Responsibility:

Able to have a wide breadth of Service Now platform knowledge to resolve technical issues.
Collaborate with business users to understand and translate business requirements into functional and non-functional technical requirements.
Understand the latest emerging technologies within Service Now platform and able to perform the enhancements to the business.
Able to Assist and perform training of Service Now operations to business users.
Able to demonstrate experience with scripting and coding.
Understanding of end of end Service Now Platform versions and changes including the latest released Washington DC and Vancouver.

Good to have:

Demonstrated success in analyzing, investigating and resolving technical issues in Service Now configuration
Willing to learn and pilot innovations independently with minimal hand holding
Good analytical abilities
Good Communication skills
Awesome team management skills

Administrator