Administrator - L3
Wipro
3 - 8 years
Pune
Posted: 19/07/2025
Job Description
Job Description
Job Title Nexthink Consultant – L2
Proposed Grade B2
Experience Level 3-8 Years – Desktop/Server support, System Administration 3+ years of experience in Nexthin
Location :: Pune / Koch
Passport Mandator
CBR - 240K
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Role & Responsibilities
Describe the Challenges, Key
Result Areas, Decisions he can
make, Team Size, Future growth
in our organization.
Give the Project/Account
Description, wherever possible,
else describe the activities
scheduled in the
Project/Account.
Mandatorily specify the
domain/technology areas the
candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) • Proactively analyses the Nexthink environment for the issues/impediments • Create a Case Study for the client presentation and Implementation later • Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer • Ability to create a category, investigation and perform Remote Actions using Nexthink • Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist • Create SOPs and KB articles • Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies • Create scripts in PowerShell for Nexthink Act modules (Optional). • Review Nexthink Engineering/Deployment project plan and progress
Required Candidate Profile
(Job Requirements/Descriptions)
[Mandatory to specify what
Domains/technology
areas/skills/projects the
candidate should have worked
on.
What Knowledge of job,
Market/Industry knowledge he
must possess.
Specify the required skill levels
he must possess w.r.t
Communication, Team
Management, Business
Development. Etc.
Describe in detail what his
current role should have been in
his current organization.] Profile: · Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS) · Strong knowledge in Win 7 / Win 8 / windows 10 Operating System · Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management · Basic Knowledge of Intune and SCCM deployment · Ability to read logs · Good Customer orientation and coordination skills · Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. · Basic knowledge of Active Directory and Windows Servers · Basic understanding of networking concepts · Good Working knowledge in PowerShell scripting · Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified
2. Nexthink IT Support Module Certification – Mandatory 3. Nexthink IT Admin Module Certification - Mandatory
Education: 1. B.Sc, B. Tech or any Graduate with relevant experience
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Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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