Administrator - L3

Job Description

· Detailed knowledge of Cohesity Data Protect

· Configure file system backups, VM snapshot backups, and database backups, as well as perform data restores as needed.

· Conduct regular health checks on backup systems and monitor daily backup jobs to ensure optimal performance.

· Troubleshoot and resolve issues related to backup failures, ensuring data integrity and availability.

· Strong interpersonal skills

· B2: 4 to 7 years of exp.

· Knowledge of Veritas NetBackup, Linux and Windows Operating Systems

· Ability to work off-hours when required

· Ability to provide on-call support

· Ability to resolve issues before they become critical

· Innovative, self-motivated, and able to interact with all levels of the organization

· VMware, Application and Database specific backup and restoration (Preferably Cohesity)

· Provide day-to-day support and administration of Cohesity

· Work on performance analysis and troubleshooting

· Understanding of Data Protection & Recovery strategies

· Experience with Backup Configuration and Error Handling

· Experience with Restoration of Backups (VM, DB, Filesystems)

· Knowledge of Storage Hardware Architectures (DC SAN)

· Familiarity with Application demands (Storage and Backup wise)

· Experience working in a distributed file systems environment

 

Location - Pune / Kochi

Exp 4 - 7  

CBR - 185K

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No	Performance Parameter	Measure
1.		100% adherence to SLA/ timelines Multiple cases of red time  Zero customer escalation Client appreciation emails

 

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