Administrator - L3
Wipro
2 - 5 years
Bengaluru
Posted: 13/08/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
T͏elecom NOC RAN engineer
Responsibilities include: The NOC Tier 1 Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. It's essential that our new hires possess a deep and demonstrable understanding of the telecommunication RAN domain. This includes, but is not limited to, expertise in:RAN architecture and protocols: In-depth knowledge of 4G LTE and 5GRAN operations and troubleshooting and alarm analysis.Network monitoring and management: Proficiency with industry-standard tools and platforms for monitoring RANSpecific vendor experience (if applicable): (Consider vendors like Ericsson, Nokia, Huawei, Samsung).Furthermore, all candidates must demonstrate fluent English communication skills, specifically verbal, to ensure seamless collaboration within the external and internal teams and effective support for the Suncor PWN project
RAN L1 engineer.RAN (WLS Radio Access Network) Surveillance: Monitoring of Equipment and Environmental alarms from the RAN, edge network including the following device types -3G-5G Macro BTSs (NodeB, eNodeB, gNodeB) and Spot coverage devices (Microcells, DRU - Remote Radios, Wireless Repeaters, Montreal STM) and Cell Site Routers, Wireless Microwave Backhaul and Mobility Core SBA/PBA alarms (Service / Performance based alarm – Splunk ETC.
Shift Timings:12-Hour Shifts: 4:30 AM to 4:30 PM AND 4:30 PM to 4:30 A
Rotation Schedule: Two-night shifts, followed by one day off, then two morning shifts, and three days off. This results in an average of 15 to 16 working days per month
Flexibility: Must be willing to work from the office if required
Leave Policy: No formal vacation policy due to 24x7 NOC operations. Employees must arrange shift swaps with team members to take time off. In case of emergencies during a shift, employees cannot leave until a backup is available.
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Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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