Administrator
HCL
5 - 5 years
Noida
Posted: 12/17/2024
Job Description
Job description:
JD for Webcast TeamThe Live Event / Live Streaming Production Technician is the go-to person for all events and live stream videos. This role involves ensuring everything is ready to go prior to the Live Event. Highly experienced in Live Streaming Media. PRIMARY RESPONSIBILITIES: Responsible for managing and maintaining the Live Streaming infrastructure of the client which includes Microsoft Live Event Platforms such as Teams Live Event and Stream Live Event, Hardware and Software Encoders, Production tools, eCDN platform etc.Knowledge of streaming media protocols; HLS/HDS (HTTP Live Streaming), DASH, RTMP, RTSP, etc.Working knowledge of Media Codec, formats, transport, and containers protocols such as MPEG2, H.264/AVC (Advance Video Codec), etc.Working knowledge of Streaming Media Servers and CDN/eCDN solutions like MS Stream/TLE and Hive/Kollective/Wowza.Troubleshooting of A/V issues during the Live Event.Understanding on Team live events.Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.Video conferencing solution in the environment. Implementation & support experience specifically in the area of Video Conferencing solution & ability to interact with the client teams to understand business requirement which will be both functional and technical. Desire to be hands-on and in the field designing and implementing the solution. Has the ability to answer support client calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation and troubleshooting, etc. Assist with identifying the root cause of problems; manages and resolves issues in a constantly changing environment.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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