Administrator - L3
Wipro
2 - 5 years
Pune
Posted: 10/02/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
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Genesys
Overall 4-6 yr experience
Past experience of IVR testing is required
Cyara automation tool experience will be added advantage
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Deliver
No | Performance Parameter | Measure |
1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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