Administrator - L3

Job Description

Location :-  Cochin (COK) 

Rate :- Up to 170K/

EXP:- 8+ years

Job Summary:

We are seeking a skilled and proactive Cloud Network Engineer with hands-on experience in Microsoft Azure and other cloud services. The ideal candidate will be responsible for designing, deploying, and managing cloud-based network infrastructures, ensuring high availability, security, and performance across cloud and hybrid environments.

Key Responsibilities:

• Design, implement, and support secure and scalable network architectures in Microsoft Azure.
• Configure and manage Azure networking services including VNet, VPN Gateway, ExpressRoute, Load Balancers, NSGs, and Azure Firewall.
• Collaborate with cloud architects, DevOps, and security teams to ensure smooth integration of networking components.
• Optimize cloud network performance and cost-efficiency by applying best practices.
• Monitor, troubleshoot, and resolve network issues in cloud and hybrid environments.
• Automate network provisioning and configuration using Infrastructure-as-Code (IaC) tools like ARM, Bicep, or Terraform.
• Maintain documentation for all network configurations, diagrams, and operational procedures.
• Ensure compliance with internal security standards and external regulatory requirements (e.g., ISO, SOC 2).

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–7 years of experience in networking, with at least 2+ years in cloud networking on Microsoft Azure.
• Strong knowledge of:
  • Azure Networking (VNets, Subnets, NSG, UDRs, etc.)
  • VPN, ExpressRoute, Application Gateway
  • DNS, Load Balancing, and network security concepts
• Proficiency with PowerShell, Azure CLI, and/or Terraform/Bicep.
• Experience with monitoring tools like Azure Monitor, Network Watcher, or similar.
• Solid understanding of cloud security best practices.
• Familiarity with hybrid network architectures and on-premises connectivity.

Preferred Qualifications (Nice to Have):

• Azure certifications such as:
  • AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
  • AZ-104: Microsoft Azure Administrator
• Experience with multi-cloud networking (e.g., AWS, GCP).
• Knowledge of SD-WAN technologies.
• Familiarity with DevOps, CI/CD pipelines, and containerized environments (AKS preferred).

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No	Performance Parameter	Measure
1.		100% adherence to SLA/ timelines Multiple cases of red time  Zero customer escalation Client appreciation emails

 

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