Job Title

Linux Admin – L3

Proposed Grade

Band B3

Primary Skill (Technical Skill)

Unix – Linux

Secondary Skill (optional)

Solaris / AIX / HPUX

Educational Qualifications

B.E. / B.Sc. / Diploma / MCA / BCA

Experience Level

6 – 8 years

rate

 up to 150K

Role & Responsibilities

• Knowledge acquisition and updates to related documents
• First point of escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager.
• Timely escalation to management
• Plan and schedule Changes coordinating with different stakeholders.
• Perform Service Requests based on Standard Operating Procedures
• Service incidents and queries within the agreed service levels
• Perform RCA for Major Incidents related to his / her tower
• Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
• Hardware troubleshooting & Vendor coordination

• Weekly and monthly status reports
• Participate in business meetings with various stake holders on a need basis
• Take corrective actions based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members.
• Work with project teams for activities such as new server build, OS upgrades, migrations etc
• Automation of tasks using Shell / Perl scripting

Additional responsibilities for a Team Lead

• Induct new team members
• Project management and people management
• Single point of contact for the respective technology towers
• Conduct periodic reviews with teams.
• Drives day to day operations and work plan allocation/management

Technical Skills (Core & Top-Up)

• Expert in Linux Administration (RHEL, Suse)
• Expert in KVM / RHEV Administration
• Expert in LVM
• Advanced shell scripting
• Configuration of RedHat Cluster / Veritas Cluster
• NIS, NIS+ / DNS configuration
• Patch management
• NFS / Automount configuration
• Recovery of Operating system from backup
• Server / OS Crash analysis
• Performance tuning
• Knowledge in other Unix flavors
• Knowledge in other domains such as Storage, Backup, Database, Middleware and network.

• RHCE certification
• Certification in Clustering and Volume manager products
• Experience in other Unix flavors
• experience in vmware

Process & Tools

• Expert  in ITIL processes
• Good exposure in various ticketing and monitoring tools
• Vendor coordination
• Capacity management tools

• ITIL certification

Behavioral Skill

• Good Written & Verbal Communication Skills
• Highly dynamic in terms of managing workloads and working under pressure.
• Experience in handling global customers

• Onshore experience