Administrator - L3
Wipro
3 - 5 years
Bengaluru
Posted: 21/06/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
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Responsibilities include:
The NOC Tier 1 Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. The NMC Surveillance Specialist is responsible for the core telecommunications network: DMS, GTD-5, 5ESS Wireline switches, cell sites, trunks etc., and all the peripherals and data elements and their associated services. Quick reaction to network issues, attention to all details and the ability to take trouble shooting to a higher level are qualities that this position demands
1. Transport Surveillance L1 engineer.Transport Surveillance touches all desks in both wireline and wireless aspects.Devices NOC connects to perform Surveillance: Preside, One Control, Blue Planet and DACsMonitor: Optera Metro, DWDM, Long haul Optical, DACs, SONETs - OC3 to OC7652. Access Network L1 engineer.Access Surveillance: Monitoring of last mile copper to remote based switches / Not part of the Switching desk for DMS, GTD-5 and 5ESSDevices NOC connects to perform Surveillance: Preside, Tellabs, Timespan, Nortel DMS1u, LynchMonitor: Access Nodes, Landline Voice Services & Data, Optical Network Unit (ONUs), Radio Networks3. RAN L1 engineer.RAN (WLS Radio Access Network) Surveillance: Monitoring of Equipment and Environmental alarms from the RAN, edge network including the following device types -3G-5G Macro BTSs (NodeB, eNodeB, gNodeB) and Spot coverage devices (Microcells, DRU - Remote Radios, Wireless Repeaters, Montreal STM) and Cell Site Routers, Wireless Microwave Backhaul and Mobility Core SBA/PBA alarms (Service / Performance based alarm – Splunk ETC.
Shift Timings:12-Hour Shifts: 4:30 AM to 4:30 PM AND 4:30 PM to 4:30 A
Rotation Schedule: Two-night shifts, followed by one day off, then two morning shifts, and three days off. This results in an average of 15 to 16 working days per month.
Flexibility: Must be willing to work from the office if required.
Leave Policy: No formal vacation policy due to 24x7 NOC operations. Employees must arrange shift swaps with team members to take time off. In case of emergencies during a shift, employees cannot leave until a backup is available.
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Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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