Admin - IT

Role Overview

We are looking for a proactive and detail-oriented Admin IT professional to manage day-to-day administrative operations along with IT infrastructure support across the organization. The role will ensure smooth office functioning, asset management, vendor coordination, and timely IT troubleshooting support.

This is a critical support function that enables business teams to operate efficiently and securely.

Key Responsibilities

• IT Management
• Manage end-to-end IT asset lifecycle (procurement, allocation, tracking, recovery)
• Configure laptops, desktops, printers, and basic networking devices
• Provide first-level troubleshooting support for hardware, software, email, VPN, and internet issues
• Coordinate with external IT vendors for escalations and AMC management
• Ensure data security protocols and access controls are followed
• Maintain IT inventory records and perform periodic audits
• Support onboarding & offboarding IT setup (email IDs, system access, device allocation)

Administration

• Oversee office maintenance and ensure workplace readiness
• Manage office supplies, stationery, and vendor payments
• Coordinate with housekeeping, security, and facility vendors
• Handle travel bookings and logistics (if required)
• Ensure compliance with safety and operational standards
• Support event setup and cross-team coordination when needed

Qualifications & Skills

• Bachelors degree in IT / Computer Science / Administration or related field
• 25 years of experience in IT support and office administration
• Basic knowledge of networking (LAN/Wi-Fi setup, routers, firewalls)
• Familiarity with Google Workspace / Microsoft 365
• Strong vendor management skills
• Good documentation and inventory tracking skills
• Problem-solving mindset with high ownership
• Strong coordination and communication skills

Preferred Attributes

• Experience in a fast-paced startup environment
• Ability to multitask and prioritize effectively
• High accountability and confidentiality

KPIs / Success Metrics

• IT issue resolution TAT
• Zero asset mismanagement
• Smooth onboarding & offboarding process
• Vendor SLA adherence
• Workplace readiness score