Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• 5+ years of experience in IT operations, with a focus on Microsoft Active Directory and related identity infrastructure.

• Deep understanding of Active Directory security best practices, including privileged access management, least privilege principles, and attack surface reduction.

• Strong experience managing and troubleshooting Entra ID, ADFS, and hybrid identity environments.

• Hands-on experience with backup and recovery procedures, disaster recovery planning, and incident management.

• Proficiency in PowerShell scripting for automation and configuration management.

• Familiarity with Quest Change Auditor, Quest Recovery Manager, or similar security auditing and recovery tools.

• Knowledge of compliance frameworks such as NIST, ISO 27001, or SOC 2.

• Excellent troubleshooting, problem-solving, and analytical skills.

• Strong communication, documentation, and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced, managed services environment.

• As an Identity & Directory Services Operations Specialist, you will:

• Provide Level 2 & Level 3 Operations Support:

• Monitor, audit, troubleshoot, and resolve incidents and problems across all directory and identity services.

• Act as a subject matter expert and provide support and consultation to other IT services and projects.

• Implement business and security settings according to defined processes and requests.

• Participate in on-call rotations as required to address critical incidents outside of business hours.

Preferred Technical and Professional Experience:

• Microsoft certifications related to Active Directory, Azure, or security (e.g., MCSA, MCSE, Security+).

• Experience with other identity and access management (IAM) solutions.

• Knowledge of DevOps principles and practices.

• Experience with cloud security tools and technologies

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.