Accounts Receivable Subject Matter Expert –Assistant Manager - Spanish – Hybrid Bucharest

Responsibilities

Work closely with Team leader and Team members.
Perform Senior AR Specialist daily activities.
Help and guide junior colleagues on difficult account reconciliation / escalation cases.
Help tracking performance the junior other team members' performance.
Coaching juniors on process related situations.
Act as client facing person besides the Team leader.
Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
Improve & maintain reports based on the I2C standards.
Be an active part in internal new projects and produce innovative ideas & ways of executing them.
Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
Drive standardization and productivity improvement within the team.
Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.
Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.
Offer support to the team for customer accounts clearings and reconciliations.
Accomplish all responsibilities in line with client compliance and integrity requirements.
Create, update, revise, and submit standard operating procedures for approval.
Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
Act as a backup or cross-trained for another process or scope of work.

Qualifications
Minimum qualifications
Full professional knowledge of Spanish, min. C1
Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment.
Ability to work under pressure in a dynamic environment.
Microsoft Office proficiency, especially Excel.
Demonstrated effective cash collection skills, with detail orientation.
Proven financial analysis skills
Ability to be hardworking and to think outside the box.
Excellent proven interpersonal and teamwork skills.
Excellent verbal and written communication skills.
Capable of inventive problem solving, while remaining customer focused.
Cultural awareness in a diverse and international environment.
Thirst for learning.

Preferred qualifications
Multilingual preferred.

What can we offer?
Attractive salary.
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact professional trainings and distinguished career development opportunities
Friendly work environment (Best Office Award 2015)
Free access to our award-winning learning platform
Benefits such as gym, cafeteria, a medical center, all conveniently located on the office campus