Accounts Receivable Collections – Senior Process Associate – French – Hybrid Bucharest

Genpact

5 - 10 years

nan

Posted: 05/03/2025

Job Description

Responsibilities

Booking of Incoming Payments:
Bank statements, Remittance advices
Cashing in the amounts and allocating them to the invoices receive
Investigating and identifying details for the amounts received
Refund the CN based on the credit policy rule and customer sign off
Coordinating query resolution/dispute management:
Telephonic and written communication with the customers
Telephonic and written communication with the rest of the departments
Provide to AR team manager or customer several reports on the AR activity based on the request
Attend weekly cash calls with process owners where is applicable
Coordinating query resolution/dispute management:
Deliver the required data for audit purposes
Ensure critical metrics are met and service is delivered to end users as expected
Ensure timely contacts with clients via email/phone/fax for collection purposes
Follow up on accounts and on disputed items
Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
Issuing, checking and sending dunning letters/Collection letters
Maintaining customer master data (new customer set up/ changes, etc)
Making the accounting process controls established through the internal policies (SOX)
Perform customer account reconciliation/ bank reconciliation
Provide copies of invoices/credit notes to the customer when requested
Provide required monthly reports
Putting in place a control system in order to proactively prevent errors from happening
Reporting periodical/on the spot regarding the activity process indicators
SOP creation and updating
Support ad hoc requests from Business group and local units.

Minimum Qualifications

Language skills French
Very Good Written and Verbal Communication skills
Proficient in MS Office applications, especially in MS excel.
Accounting knowledge basic level (would be a plus);
SAP knowledge (represents an advantage);

Preferred Qualifications

University student/ graduate (Economic studies - may be an advantage)
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.