Accounts Receivable Collections – Process Associate- English - Hybrid Cluj*

Responsibilities

Managing unapplied cash:

Unapplied/unidentified payment investigation

Cash collected at the month end

Coordinating the chase activity, query resolution/dispute management:

Verbal & Written Communication with client

Verbal & Written Communication with related departments.

Managing dunning letters/collection letters:

Issuing, checking and sending dunning letters/Collection letters

Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures

Escalating of all unsolved/unclear issues to the team leader

Successfully graduating the training plan attached to the position and the tasks;

Training other team members regarding the daily tasks whenever necessary and requested by the manager;

Updating the working procedures periodically;

Qualifications

Minimum qualifications

Very good knowledge of English, min C1

Accounting knowledge intermediate level;

Similar work experience

Work experience with SAP system (Advantage)

Organized personality with attention to details and customer orientation;

Accurate, logical problem solver;

Ability to handle client on one-on-one basis, via e-mails and calls;

Upbeat, proactive with ability to work both independently and as part of a team;

Communicative and ability to learn;

Preferred qualifications

• University graduate (Economic studies are an advantage);

What can we offer?

Attractive salary;

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional trainings and great career development opportunities

Free access to our award-winning learning platform

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts