Accounts Receivable - Domain Trainee – German – Remote RO*
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Actively participates in internal projects within the account identifying needs, solution design in collaboration with technical teams, testing, implementing & change management both internally and within the client organization; improvement of processes and indicators
Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase;
Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
Poposes, sets and implements the best operational practices across the team and ensures the homogenous and comprehensive knowledge among all the team members.
Designs transformation projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client.
Acts as a primary point of contact for all the escalations related to the process.
Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO)
Presents the performance indicators in the operational reviews meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
Proposes and discuss with the client transformation initiatives for process improvements (such as Lean, Green Belt etc.)
Ensures that all team members are aware of the contractual performance indicators (KPIs)/ delivery time (SLAs) and of the level of the expected performance output
Conducts team huddles to communicate the information regarding to the process priorities; Monitors the team performance on a daily basis and ensures that individual and team objectives are met while complying with the established standards.
Providing training and preparing other team members with regards to the daily tasks whenever it is necessary or requested by the manager.
Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the team leads;
Participates in the selection of team members for different roles by assessing their process experience/ knowledge.
Coordinates and ensures the creation of the Standard Operating Procedure for the processes managed, updates and validates them before sending them to the customer for sign-off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs.
Ensures back-up versions for all team members as per the contractual requirements.
Successfully finalizing of the training plan related to the role and tasks;
Developing implementation activities of new systems/applicable tools to the processes in scope.
Keeps a close collaboration with its homologous Pathfinders and Front Runners to be up to date with process and people related issues/intiatives or human resources that may have an impact on the customer
Carries out onboarding/offboarding activities for the team members within the customers system.
Participates to the external governance established with the internal stakeholders related to process.
Participates to different projects, initiatives within Genpact.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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