Accounts Payable – Process Associate – German – Remote RO*
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
:Processing financial documents received from suppliers or employees of the customer following the standard operating procedures.
Checking suppliers details in the predefined system.
Entering data accurately in the system.
Sending cases requiring resolution to the contact person agreed with the client in order to get them processed.
Debit balances for suppliers, if required.
Month end activities.
Proactive control for the prevention of possible errors.
Ad-hoc reports.
Resolving as soon as possible the requests received from partners or customers via email.
Maintain the relationship with the customer, understanding customer needs and find solutions consistent with the objectives set.
Solving customer requests within the time agreed.
Ensure that response time is within the limits set by the client and that deadlines are met.
Understand the clients organization and address the people directly involved in the process.
Interact via email or phone with customer representatives.
Answering supplier/ Invoice Resolution/ Understand and Resolve Queries raised by vendor.
Provide information on the status of Invoices, relevant contact information (fax, telephone).
Routing out of scope issues to internal teams for further resolution.
Contact Suppliers (email/phone/fax) resolution related.
Work on aged invoices/ pending issues.
To ensure that the processes activities and transactions are finalized in an accurate and timely manner, and in accordance with pre-defined and coordinated controls (SOX & Audit).
Reading and learning the operating procedures, contributing to the development/improvement of the process procedures, raising of all unsolved/unclear issues to the team leader.
Adopt a flexible approach to job content with a view to developing your own skills and knowledge to undertake a range of task requirements within the team.
Effectively graduating the training plan dedicated to the position and the tasks;
Training other team members regarding the daily tasks whenever vital and requested by the manager.
Updating the working procedures periodically.
Maintain and develop relationships with relevant markets and clients serviced by team and all major customers within those markets as appropriate.
See opportunities for continuous process improvement and innovative solutions and communicate with direct manager.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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