Accounts Payable – P2P - Senior Process Associate - German-Remote Romania*
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Manage and resolve P2P queries in an accurate and timely manner (using E-mail and any other available tools);
Performing online checks on daily basis and documents re-routing if/when needed;
Updating manual activity trackers
Reviewing the requests from customer setup/changes and act as per the procedures;
Root cause analysis of queries;
Proactive controls for avoidance of future errors;
Performs vendor statement reconciliations;
Sending reminders, payment advises to suppliers;
Resolution of suppliers queries, discrepancies;
Provide support to the Processing team;
Act as a supervisor for the main activities that have to be covered from a Processing point of view;
To maintain good working knowledge of customer requirements, to share with team and to actively participate in building and maintaining successful customer relationships;
Ensure that all processes and transactions are completed accurate and on time in accordance with pre-defined controls;
Deliver a professional and consistent service to clients customers, both internal and external, using client specific systems and processes in line with agreed service levels;
To carry out all reporting requirements accurately and within the specified time scales;
To maintain processes in order to meet internal and external customer needs and to continuously strive individual and overall performance;
Understand query raised by customer;
Search for relevant Information in the client system.
Provide information on status of Invoices, links to intranet sites, relevant contact information (fax, telephone)
Routing out of scope issues to internal teams for further resolution.
Create case/sending e-mail and tracking them till closure;
Calling Customers for resolution if needed.
Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team. This may also involve multi-skilling across transaction processing teams
Qualifications
Minimum Qualifications:
Very good written and verbal German Language skills, B2.
Good written and verbal English language skills, C1.
Relevant work experience (P2P);
Ability to handle multiple tasks and interact across levels;
Previous experience in a multinational company would be an advantage;
Proficiency in operating with the Microsoft package;
Preferred Qualifications/ Skills
University graduate;
Economic studies would be a plus.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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