Accounts Payable Helpdesk - Process Associate - English – Remote Romania*
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Carry out all reporting requirements accurately and within the specified time scales;
Sending remittance advices to suppliers;
Search for relevant information in the system;
Create case/sending e-mail and tracking them till closure;
Contact Suppliers for resolution of queries;
Resolution of suppliers queries, major discrepancies, clarification with regards to rejected payments;
Provide resolution/feedback regarding queries in an accurate and timely manner (using E-mail, telephone or any other available tools);
Provide information on status of invoices, relevant contact information (telephone, fax);
Provide support to the Processing team;
Proactive controls for avoidance of future errors;
Vendor reconciliation and reporting;
Debit balances for supplier, if required;
Maintain the relationship with the customer, understanding customer needs and find solutions consistent with the objectives set;
Chasing vendors for balance confirmation and/or for clarifications needed;
Understand query raised by internal/external stakeholders;
Routing out of scope issues to internal teams for further resolution;
Reading and learning the standard operating procedures, contributing to the development/improvement of the operating procedures, escalating of all unsolved/unclear issues to the team leader;
Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team. This may also involve multi-skilling across transaction processing.
Qualifications
Minimum Qualifications:
Good written and verbal English skills B2+.
Should have good attention to details and self-discipline, possessing the ability to connect the dots.
Demonstrated intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes.
Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
Preferred Qualifications:
Interpersonal skills and the capacity to work independently and with a team.
Previous experience in the AP and T&E fields represents an advantage for future applicants.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
If interested in finding out more about a role in Accounts Payable, check out the following interview with our colleagues: Work at Genpact: Accounts Payable
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).