Accounts Assistant & Service Coordinator

Job Overview

We are seeking a detail-oriented and proactive Accounts Assistant & Service Coordinator to manage financial operations, customer service activities, and administrative coordination for our Service Centre. The ideal candidate will have strong accounting skills, excellent customer communication abilities, and experience in managing service operations in a technical or equipment-based environment.

Key Responsibilities

Accounts & Financial Management

1. Generate invoices for all service locations (Delhi, Mumbai, Chennai, Kolkata) using Busy Accounting Software
2. Maintain accurate records of all financial transactions related to service operations
3. Coordinate with the Accounts Department for processing credit notes, debit notes, and payment updates
4. Follow up with customers regularly to ensure timely collection of outstanding payments and reconcile accounts receivable
5. Prepare and maintain accounts-related MIS reports including revenue tracking, payment status, and collections
6. Assist in the preparation of quotations for AMC (Annual Maintenance Contracts), CAMC (Comprehensive AMC), and repair estimates
7. Process vendor invoices and coordinate payment schedules with the finance team
8. Maintain systematic filing of invoices, payment receipts, delivery challans, and other financial documents
9. Generate monthly financial reports for service revenue across all India locations.
10. Ensure compliance with GST regulations and maintain proper tax documentation for all transactions

Service Coordination & Customer Management

1. Coordinate daily customer interactions and provide timely assistance for all service-related queries
2. Handle receiving and delivery of equipment at the Service Centre and record details accurately in Sony Internal Software and Excel
3. Create service jobs in APN (Sony Internal Software), allocate tasks to technicians, and ensure timely job closure after repair completion
4. Respond to customer calls, emails, and walk-ins, addressing inquiries and complaints professionally and effectively
5. Coordinate with customers regarding repair estimates, spare procurement, job status updates, and delivery timelines
6. Manage rental equipment operations including booking, delivery, returns, invoicing, and payment collection
7. Prepare delivery challans and dispatch documentation for all equipment movements
8. Handle priority servicing coordination for Doordarshan equipment across India
9. Coordinate with courier and transport partners to ensure safe and timely equipment shipment
10. Build and maintain strong customer relationships to ensure superior service delivery

Required Qualifications

1. Bachelor's degree in Commerce (B.Com) or equivalent qualification
2. 3-6 years of proven experience in accounts management, billing operations, or finance coordination
3. Strong understanding of accounting principles, GST compliance, and financial documentation
4. Experience in service coordination or customer-facing roles in a technical/equipment environment
5. Proficiency in accounting software (Busy Software preferred) and MS Office Suite, especially Excel
6. Excellent verbal and written communication skills in English and Hindi
7. Strong numerical aptitude and attention to detail in financial record-keeping
8. Ability to multitask and manage multiple priorities in a fast-paced environment

Preferred Skills

1. Experience with Sony Internal Software (APN) or similar service management systems
2. Knowledge of inventory management and spare parts coordination
3. Familiarity with broadcast equipment or technical products industry
4. Experience in preparing MIS reports and financial analysis
5. Strong follow-up skills for payment collection and customer coordination
6. Professional approach to customer service and conflict resolution

Key Competencies

1. Financial accuracy and integrity in all transactions
2. Strong organizational and time management skills
3. Proactive problem-solving and decision-making abilities
4. Customer-centric approach with excellent interpersonal skills
5. Team collaboration and coordination capabilities
6. Ability to work under pressure and meet deadlines