Account Specialist

Key Responsibilities

• Coordinate with internal teams and suppliers to ensure all accounts remain debt-free, while investigating and resolving any queries or objections that arise.
• Provide regular reporting on debt positions and objection levels to senior management and the ERM team.
• Maintain accurate records reflecting the current status of objections and outstanding balances.
• Ensure all objection and debt-related queries are promptly raised with suppliers and followed up until resolution, with updates communicated back to the client.
• Accurately update databases with tariff details, contract information, and correct start dates.
• Investigate data discrepancies and validation errors, working collaboratively with colleagues to correct database records where required.
• Support resolution of supplier and customer queries to assist in reducing outstanding debt.
• Liaise with the clients finance team through senior colleagues regarding outstanding payments, budget requirements, and accrual reporting.
• Generate accrual reports through the CRM system as required.
• Send remittance advice to suppliers and ensure payments are allocated correctly.
• Monitor and respond to payment reminders received from suppliers or stakeholders.
• Liaise with suppliers regarding outstanding invoices and payment allocations to ensure timely closure.

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Attention to detail and data accuracy
• Effective stakeholder and supplier communication
• Financial reconciliation and reporting knowledge
• CRM/database management experience
• Ability to manage multiple priorities and deadlines