Account & Relationship Senior Associate

Job Title Account & Relationship Senior Associate

Location: Mumbai, India (On-site)

Company: Globestar Edutech Pvt. Ltd. ULIO Platform

Compensation: Up to 5-6 LPA + Incentives (based on skills & interview)

Experience: 2 + years

Engagement Type: Full Time

About Globestar & ULIO

Globestar Edutech Pvt. Ltd. comprises Globestar Career Counselling (GCC) and Globestar Consulting Services (GCS), aiming to revolutionize the education sector. GCC provides impact-focused premium career and admissions advisory services for individuals and institutions. GCS delivers market entry, enrollment management, recruiting, training, curriculum building, and technology solutions. Headquartered in BKC Mumbai with branches in Pune, Bangalore, and Delhi.

Globestar has extensive experience advising leading companies globally. GCC collaborates with multiple schools and universities, boasting a high satisfaction rate and significant scholarship achievements for students.

ULIO is Globestars next-generation digital platform that helps students discover their academic paths, build strong applications, and connect with universities worldwide. We combine AI-powered guidance, interactive dashboards, and community features to create a personalized student journey.

Our visual identity is central to building trust, delight, and engagement with students, parents, and counselors. (https://ulio.guide)

Role Summary

ULIO is seeking a Senior Associate Account & Relationship Management to manage and grow partnerships with international schools across India.

This role combines pre-sales engagement, onboarding, relationship management, and retention, ensuring schools derive maximum value from the ULIO platform for career guidance, student profile building, university exploration, and application support.

The candidate will work closely with school counselors, principals, and academic leadership teams to ensure successful implementation and long-term partnerships.

The role requires strong relationship management, consultative sales ability, and understanding of international school ecosystems (IB, Cambridge, CBSE international schools).

Key Responsibilities

1. School Partnership Development (Pre-Sales)

Identify and engage international schools across India for ULIO platform partnerships.

Conduct product demos and presentations for school leadership and counselors.

Understand school counseling workflows and demonstrate how ULIO enhances student outcomes.

Work with internal teams to prepare partnership proposals and pricing structures.

Manage the sales pipeline from lead generation to contract signing.

2. School Onboarding & Implementation

Lead school onboarding and implementation after partnership confirmation.

Conduct training sessions for counselors, teachers, and administrators.

Ensure successful integration of ULIO into the schools career counseling process.

Monitor early-stage adoption and ensure students and counselors activate accounts.

3. Relationship Management

Serve as the primary point of contact for partner schools.

Maintain strong relationships with:

School counselors

Career guidance departments

Academic coordinators

School leadership

Conduct regular check-ins and quarterly review meetings with partner schools.

Identify opportunities for deeper collaboration such as:

workshops

counseling sessions

university events

student engagement programs.

4. Account Growth & Retention

Ensure high retention rates for school partnerships.

Track usage metrics and proactively address adoption issues.

Identify upsell opportunities such as:

additional student licenses

premium features

counselor training programs

university events or workshops.

5. Customer Success & Support

Coordinate with internal product, tech, and support teams to resolve school queries.

Track platform usage and engagement across schools.

Collect feedback from counselors to improve product features and services.

Ensure schools are consistently seeing value from ULIOs platform and services.

6. Events & Engagement

Organize school workshops, webinars, and career guidance sessions.

Represent ULIO at:

school events

counselor conferences

education fairs.

Support ULIO-led student engagement programs and retreats.

Key Performance Indicators (KPIs)

Sales & Partnerships

Number of new school partnerships signed per quarter

Value of B2B contracts closed

Conversion rate from demo to signed partnership

Account Management

School retention rate

Renewal rate of annual contracts

Increase in student adoption per partner school

Product Adoption

Active student users per school

Active counselor users

Platform engagement metrics

Customer Success

Average school satisfaction score

Response time to school queries

Successful onboarding completion rate

Growth Metrics

Upsell revenue from existing schools

Expansion of licenses within schools

Candidate Profile

Experience

36 years experience in:

B2B relationship management

education partnerships

edtech sales

school engagement roles

Experience with international schools preferred.

Skills Required

Strong relationship management

Excellent communication and presentation skills

Ability to work with senior school leadership

Customer success and account management mindset

Ability to travel and conduct on-ground meetings

Education

Masters/Bachelors degree required

Preferred backgrounds:

Business

Education

Psychology

Marketing

Travel Requirements

Travel required across major cities in India

School visits, workshops, and counselor meetings

Estimated 3040% travel

Why Join ULIO

Work with a fast-growing global education platform

Engage with leading international schools and counselors

Help shape the future of career guidance and university applications

Opportunity to grow into regional partnerships or leadership roles

Interested candidates are requested to submit their resume at:

hr@globestarcs.com / admin@globestartcc.com

Subject Line: Application Account & Relationship Manager / Globestar ULIO