Account & Relationship Manager

Job Title Account & Relationship Manager

Location: Mumbai, India (On-site)

Company: Globestar Edutech Pvt. Ltd. ULIO Platform

Compensation: Up to 6-8 LPA + Incentives (based on skills & interview)

Experience: 3 + years

Engagement Type: Full Time

About Globestar & ULIO

Globestar Edutech Pvt. Ltd. comprises Globestar Career Counselling (GCC) and Globestar Consulting Services (GCS), aiming to revolutionize the education sector. GCC provides impact-focused premium career and admissions advisory services for individuals and institutions. GCS delivers market entry, enrollment management, recruiting, training, curriculum building, and technology solutions. Headquartered in BKC Mumbai with branches in Pune, Bangalore, and Delhi.

Globestar has extensive experience advising leading companies globally. GCC collaborates with multiple schools and universities, boasting a high satisfaction rate and significant scholarship achievements for students.

ULIO is Globestars next-generation digital platform that helps students discover their academic paths, build strong applications, and connect with universities worldwide. We combine AI-powered guidance, interactive dashboards, and community features to create a personalized student journey.

Our visual identity is central to building trust, delight, and engagement with students, parents, and counselors. (https://ulio.guide)

Role Summary

The Account & Relationship Manager is responsible for managing and growing relationships with ULIOs customers and partners (students/parents, schools, counselors, universities, and vendors). This role ensures smooth onboarding, high engagement/adoption, renewals, and upsell opportunities, while acting as the primary point of contact for day-to-day coordination and issue resolution.

Key Responsibilities

Account Management & Relationship Ownership

• Serve as the main point of contact for assigned accounts (B2B and/or B2C).
• Build strong relationships with school leadership, counselors, parents, and partner stakeholders.
• Maintain regular touchpoints and ensure customer satisfaction.

Onboarding & Activation

• Coordinate onboarding sessions and training for customers/partners.
• Ensure successful activation: account setup, user access, onboarding checklists, and adoption milestones.
• Support customers in understanding platform usage and features relevant to their needs.

Customer Success & Retention

• Track engagement and usage to prevent churn and ensure continuous value.
• Handle escalations, coordinate solutions with tech/support teams, and ensure closure.
• Collect feedback and share insights for product improvement.

Renewals & Upsell Growth

• Manage renewal pipeline; begin renewal discussions in advance.
• Identify opportunities for upgrades, add-ons, workshops, and additional seats.
• Prepare proposals and coordinate commercials with relevant teams.

Stakeholder Coordination & Reporting

• Coordinate across internal teams (Tech, Counseling, Ops, Sales, Marketing) to fulfill account needs.
• Maintain account trackers: status, issues, milestones, renewals, and growth opportunities.
• Share weekly/monthly account health updates and risks.

Partner Engagement (Schools / Counselors / Universities / Vendors)

• Manage partner relationships and ensure partners meet agreed activation steps.
• Support partner marketing initiatives and referral loops.
• Track partner performance and improve partner retention.

Skills & Requirements

• Strong communication and relationship-building skills (email, calls, WhatsApp).
• 3+ years of experience in account management, customer success, or relationship management (EdTech preferred).
• Organized, process-driven, strong follow-up discipline.
• Ability to handle multiple accounts and priorities.
• Comfortable using CRM, trackers, and reporting dashboards.
• Problem-solving mindset and ability to coordinate cross-functionally.

Success Metrics (optional to include)

• Account activation rate and usage adoption
• Renewal rate and churn reduction
• Upsell/add-on revenue from existing accounts
• Customer satisfaction score / feedback tracking
• Issue resolution time and SLA compliance

Interested candidates are requested to submit their resume at:

hr@globestarcs.com / admin@globestartcc.com

Subject Line: Application Account & Relationship Manager / Globestar ULIO