Account Receivable Specialist (L1) - Collections

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this )

Weve had some solid investors back us (making it easier for you to stalk us since youd do this anyway):-

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XVs Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html

• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XVs Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece

• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

As we scale from $1M to $10M in ARR, financial rigor becomes non-negotiable.

As an L1 Accounts Receivable Specialist, youll handle escalated cases, complex billing issues, and reporting. This is still a voice-heavy role involving direct conversations with clients, but youll also be responsible for deeper reconciliation, risk flagging, and structured reporting to leadership.

Youll work closely with the finance team, sales, and customer success to ensure high collection efficiency while maintaining strong client relationships.

What youll do

• Handle escalated collection cases and complex billing disputes through outbound and follow-up calls.

• Conduct detailed reconciliation of customer accounts and resolve discrepancies.

• Drive collections for high-value or sensitive accounts.

• Prepare weekly/monthly AR reports highlighting aging buckets, risks, and collection trends.

• Identify patterns in delayed payments and recommend process improvements.

• Collaborate with internal stakeholders to close disputes and reduce DSO.

• Mentor L0 executives on handling difficult conversations and structured follow-ups.

What makes you a good fit

• 24 years of experience in accounts receivable / collections, preferably in a voice-based process.

• Experience working with Indian clients in a calling-heavy collections role is strongly preferred.

• Strong escalation handling and objection management skills.

• Comfortable with reporting, reconciliation, and working with data.

• Ability to balance assertive collections with a strong customer experience.

• Prior experience in SaaS finance/accounting is a plus.

• Comfortable operating in a fast-scaling startup environment with ownership.

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

Our Way Of Life - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create.

Our purpose is about why were here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Dont Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things weve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

• Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

• Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

• Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure were constantly growing.

• Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co with nikita@bitespeed.co in cc.

Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.co.