Account Operations Specialist

We are hiring an Account Operations Executive to manage backend execution of manufacturing accounts. This role focuses on process accuracy, ERP discipline, packaging coordination, QC tracking, and documentation control. This is a precision-driven role. Zero-error mindset required.

Key Responsibilities

• Operational Control
• ERP order entry with correct BOM and pricing
• Coordinate PM inward, GRN, and QC clearance
• Monitor production planning status daily
• Maintain usage and leftover reconciliation records

• Documentation & Compliance
• Ensure bromide approvals and artwork checks
• Maintain written approvals for all changes
• Ensure legal and graphic compliance before print

• Cross-Functional Coordination
• Liaise with Purchase, QA, PPC, Store, and Dispatch
• Escalate delays before they impact dispatch
• Track pilot batch approvals

KPIs

• ERP Accuracy %
• Zero billing errors
• Production Delay Escalation Time
• PM Reconciliation Accuracy
• Documentation Compliance %

Ideal Candidate

25 years experience in manufacturing operations

Strong Excel and ERP familiarity

Detail obsessed

Escalation maturity

Structured thinker