Account Manager
Vymo
6 - 12 years
Mumbai
Posted: 02/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
Job Description - Account Manager
Job Title: Account Manager
Location: Mumbai
About Vymo
Vymo transforms how financial institutions manage their distribution networks and collections operations. Our
AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling
banks and insurers to optimize performance across their distribution channels, and empowering banks to drive
operational excellence in collections.
Why Global Leaders Choose Vymo
Vymo partners with financial institutions through a comprehensive solution that combines deep domain
expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade
scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user
adoption and engagement.
Recognition & Trust
● Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and
Bertelsmann Investments.
● Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI
Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more!
● Recognized by Celent in their 2024 Distribution Management Solutions report, with an
Advanced Functionality ranking.
● Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a
"Strong Performer" in Forrester's Sales Engagement Wave Report.
● Microsoft 'AI for All' award winner for innovation in artificial intelligence.
About Role:
We are seeking an Account Manager ( for our Lending & insurance vertical ) with a strong technical background, particularly in
We are seeking an Account Manager ( for our Lending & insurance vertical ) with a strong technical background, particularly in
solutioning, to drive customer success and deliver measurable results. This individual will be deeply
engaged in problem-solving, utilizing data insights to guide client decision-making and ensure the
successful adoption of our solutions. The ideal candidate should have a passion for customer success,
excellent communication skills, and the maturity to handle complex conversations and stakeholder
interactions with tact.
Key Responsibilities:
● Lead customer relationships, ensuring their success through effective solutioning, value delivery,
and strategic guidance.
● Collaborate with internal teams (Product, PreSales, Customer Success) to develop and
implement solutions tailored to client needs.
● Leverage data and insights to identify opportunities for optimization, driving client adoption, and
success across all touchpoints.
● Manage the full customer lifecycle, focusing on account growth, retention, and ensuring KPIs
(Adoption, CSAT, NPS) are met.
● Engage with clients on technical and strategic matters, offering clear, actionable insights that
empower them to make informed decisions.
● Own the success of client projects, working closely with Customer Success Managers (CSMs)
and cross-functional teams to resolve issues and exceed expectations.
● Develop and execute customer success strategies to align with business goals, ensuring both
the customer and Vymo achieve their desired outcomes.
● Provide leadership in client discussions, balancing technical expertise with customer needs, and
driving business value in every interaction.
● Use a data-driven approach to track, analyze, and communicate progress toward customer
objectives, using insights to refine strategies as necessary.
● Serve as the escalation point for any project-related issues, ensuring quick resolution and
maintaining customer satisfaction.
About You:
● 6+ years of experience in Account Management, Customer Success, or similar roles with a focus
on solutioning and technical engagement.
● Strong technical acumen with a deep understanding of solutions and products, and a passion for
problem-solving.
● Proven experience in driving customer success and retention through solution-oriented
conversations and strategy execution
● Comfortable using data to drive decisions, with the ability to analyze trends and present
actionable insights.
● Excellent communication skills, with the ability to lead client conversations, demonstrate
maturity, and approach situations with tact and professionalism.
● Previous experience in a Customer Success role is preferred, but not mandatory if you have a
strong background in technical account management.
● A proactive mindset with the ability to engage customers in a consultative manner and guide
them to successful outcomes.
● Strong team collaboration and leadership skills, with the ability to influence and drive results
across different functions.
● Ability to thrive in a fast-paced environment, juggling multiple priorities while maintaining a
client-first approach.
About Company
Vymo is a sales acceleration platform that uses AI to help organizations optimize their sales processes and increase productivity. It offers tools to automate lead management, track sales activities, and provide real-time insights to sales teams across various industries, including banking and insurance.
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