Role Accountabilities

client & workforce planning integration

embed with client teams to understand workforce planning and future needs

feed client insights back into community strategy for long-term alignment & coordinate with

community partners

build and maintain strategic partnerships with client hiring managers, understanding their

needs and expectations regarding talent.

communicate effectively but within the boundaries allowed by specific vms models,

respecting program office boundaries.

vms management & compliance

participate in quarterly business reviews (qbrs) with vms/msp teams when invited.

order management

monitor vms portals daily for new job requisitions.

track candidate submissions in internal ats and vms for real-time visibility.

ensure all submissions meet compliance standards (certifications, background checks, drug

screens).

manage offers through the vms (acceptance, negotiation, counter-offers).

talent management/compliance

ensure consultants submit timesheets in the correct vms system and approve timecards if

required.

manage consultant extensions, rate increases, or project changes through the vms.

vms performance management

generate vms reports on submittals, interviews, offers, starts, and fill ratios.

track performance kpis such as time-to-submit, submittal-to-interview ratio, interview-to-

offer ratio, and start-to-submission ratio.

analyze declining trends and recommend corrective actions.

Account Manager