Account Manager

Job Title: Account Manager

Location: Noida (WFO)

Employment Type: Full Time

Experience: 12-18 years

Position Summary

At Polestar, client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Strategic Responsibilities

• Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities.
• Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives.
• Understand business and organization structure of the customers and foster relationships across various levels (CxOs, HR, Finance, Delivery Team etc.) to identify opportunities for incremental Analytics Solution sales.
• Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfillment of each client's long-term goals.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Turning client feedback into actionable strategies to drive new business and address competitive risks.
• Influencing client decisions and advocating for clients' needs to negotiate win-win solutions deals.
• Facilitate client advisory/ voice of customer
• To enable delivery teams with accurate feedbacks for driving effective processes and conversions.
• Use data and tools strategically to identify areas of opportunities within the allocated portfolios.
• Sharing regular updates internally through various forums on progress with the accounts
• Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals.
• Work closely with office and India leadership to drive the Customer Partnership agenda.
• Identify effective tactics of customer engagement in collaboration with marketing.
• Perform market research and opportunity assessments on new concepts and ideas.

Required Experience:

• 5+ years of experience in Business Development & Account Management for large complex enterprise accounts in the B2B domain required.
• Self- driven, organized, and pro-active.
• Entrepreneurial and commercially focused.
• Strong impact and influencing, negotiation skills.
• Strong relationship, communication, presentation, and marketing skills.
• Work well in a small team leveraging colleagues' skills.
• Ability to thrive as an individual contributor role.

Soft Skills:

• You have the interpersonal skills to develop & sustain meaningful relationships.
• Strong Collaboration and Networking skills.