Account Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Work Dynamics

Role Overview - The Account Director provides strategic leadership and operational oversight for the Samsung Electronics account, supporting the Divisional Director in delivering world-class service performance and innovation. This role combines strategic partnerships, operational excellence, and commercial accountability to drive continuous improvement, client satisfaction, and sustainable business growth across a large, complex real estate portfolio.

Key Attributes

• Always put the client first

• Develops innovative, win‑win solutions

• Promotes operational excellence and continuous improvement

• Inspires teamwork and collaboration

• Build credibility through expertise and trust

• Thinks strategically and analytically

• Leads with empathy, integrity, and professionalism

Key Responsibilities -

Client Relationship Management

• Serve as the primary point of contact and overall account lead for Samsung Electronics.

• Build and sustain strong relationships with C‑level executives and senior stakeholders.

• Develop a deep understanding of the client’s business goals, real estate strategy, and organizational culture to anticipate needs and deliver proactive solutions.

• Conduct regular strategic business reviews, presenting portfolio performance, market insights, and opportunities for value creation.

• Act as a trusted advisor, aligning account activities with the client’s evolving technology and workplace objectives.

Portfolio Operations Management

• Oversee end‑to‑end operations across Samsung Electronics’ real estate portfolio, ensuring consistent service standards and coordination across all JLL service lines, including facilities management, projects, leasing, and strategic consulting.

• Implement robust operational processes, quality standards, and performance metrics to achieve industry’s best practice.

• Identify opportunities for operational efficiency, cost optimization, and sustainability enhancement while maintaining service quality and compliance.

Team Leadership and Coordination

• Lead and develop cross‑functional account teams, including facility managers, project managers, and support professionals.

• Establish clear communication, performance expectations, and accountability across all team members.

• Facilitate regular team meetings, promoting collaboration, knowledge sharing, and alignment with client priorities.

• Encourage professional growth, recognizing and rewarding performance achievements.

Financial and Performance Management

• Manage contractual P&L, including budgeting, forecasting, and financial performance optimization.

• Monitor contract delivery against SLAs and KPIs; implement improvement plans where required.

• Prepare detailed monthly, quarterly, and annual reports highlighting operational results, financial metrics, market trends, and strategic recommendations.

• Support bid and growth initiatives to expand business scope with existing and new clients.

• Ensure strong cost management across all service lines.

Required Qualifications -

Experience and Background

• Minimum 10+ years of experience in commercial real estate, corporate real estate, or related client services roles, with strong account management expertise.

• Proven success managing complex, multi‑site portfolios exceeding 1 million square feet.

• Demonstrated ability to manage full P&L responsibility and deliver exceptional client satisfaction.

• Experience leading large-scale accounts in technology, electronics, or advanced manufacturing environments is strongly preferred.

Professional Skills

• Exceptional written, verbal, and presentation skills, with confidence in engaging C‑suite stakeholders.

• Strong analytical and problem‑solving abilities, coupled with attention to detail and accuracy.

• Effective leadership and team-building skills with the ability to motivate cross-functional teams.

• Skilled at influencing decisions and driving collaboration across diverse stakeholder groups.

Core Competencies

• Strategic thinker who connects business objectives to real estate solutions.

• Results-driven with strong commercial and financial acumen.

• Adaptable and resilient in dynamic, fast-paced environments.

• Client-focused mindset, committed to long-term relationship building and measurable value delivery.

Education

• Bachelor’s degree required (preferably in Business, Real Estate, Engineering, or related field).

• MBA or relevant master’s degree preferred.

Key Stakeholders

• Divisional Director and Senior Leadership

• Samsung Electronics Client Executives

• Cross-functional JLL Account and Site Teams

• Vendor Partners and Service Providers

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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