Account Manager

About the Role

This is a full-time, internal corporate position with Horizontal Talent Staffing , based in our Bengaluru office . We are seeking a Senior Account Manager with 8+ years of experience in Contract Staffing (C2H) and Product Hiring .

The role requires strong ownership of enterprise accounts, strategic client partnerships, revenue growth, and leadership of delivery and recruiting teams to ensure high-quality staffing solutions.

Key Responsibilities

• Own and grow key enterprise accounts , driving revenue, profitability, and long-term client partnerships.
• Lead Contract Staffing and Contract-to-Hire (C2H) engagements with a strong focus on delivery excellence.
• Manage and expand Enterprise IT and Product Hiring portfolios.
• Act as a trusted advisor to clients by understanding business challenges and providing workforce solutions aligned with their strategic goals.
• Lead, mentor, and manage recruiting and delivery teams to meet SLAs and performance metrics.
• Drive new business and account expansion through strong relationships with existing stakeholders and identification of new opportunities.
• Oversee contract negotiations, billing rates, and commercials to ensure healthy gross margins.
• Work closely with internal leadership to forecast demand, plan hiring strategies, and support business growth initiatives.
• Ensure high levels of client satisfaction, retention, and repeat business.
• Manage stakeholder communication, escalations, and expectations effectively.

Minimum Requirements

• 8+ years of experience in IT Staffing / Contract Staffing / C2H (mandatory).
• Proven track record in Account Management , Client Relationship Management , and Revenue Growth .
• Strong experience managing Enterprise IT clients and Product Hiring .
• Minimum 5+ years of client-facing experience with demonstrated team leadership and people management skills.
• Experience working with VMS/MSP environments is highly preferred.
• Strong commercial acumen with hands-on experience in contract negotiations and rate management .
• Excellent communication, presentation, and stakeholder management skills.
• Ability to operate in a fast-paced, target-driven environment.
• Familiarity with ATS, CRM, and recruitment technologies .
• Professional certifications (AIRS, LinkedIn Recruiter, etc.) are a plus.