Account Manager

Experience - 8+ yrs

Location - Chennai

Requirement:

• 5+ years of experience in client relationship management, account management, or service delivery roles, preferably in the IT services or technology sector for BFSI clients.
• Proven track record of successfully managing and growing accounts, with a focus on both relationship building and service delivery excellence.
• Experience in managing the delivery of IT services - Applications and /or Infrastructure teams , with a focus on quality assurance, cost management, resource optimization, and profitability.
• Strong virtual infrastructure and software knowledge, with an ability to manage complex IT environments.
• Excellent understanding and experience of Agile and traditional delivery models.
• Relevant certifications such as ITIL V3 and PMP/Prince 2.
• Proven leadership skills with examples of upskilling and developing team members to enhance performance.
• Capable of leading multi-geography, distributed teams, ensuring cohesive collaboration and alignment across different locations.

Skills & Competencies:

• Strong interpersonal and communication skills, with the ability to build trust and influence senior stakeholders within client organizations.
• Excellent problem-solving abilities with a focus on service delivery excellence and innovative solutions.
• Demonstrated ability to manage service delivery quality and performance while ensuring capacity and resource planning for future demand.
• Strong understanding of digital transformation, IT services, and technology trends.
• Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.
• Experience in managing costs, resources, and service delivery to meet client expectations and business goals.