Account Ownership & Growth

Own and manage a portfolio of premium takeaway-restaurant accounts as the primary relationship manager
Build and maintain strong, long-term partnerships with restaurant owners, operators, and senior stakeholders
Identify and execute growth opportunities through promotions, upsells, and cross-sells

POS & Operational Excellence

Lead POS onboarding, system integrations, and ongoing operational support
Ensure effective POS adoption, utilization, and issue resolution
Partner with Operations, Tech, and Support teams to resolve partner issues within defined SLAs

Performance & Analytics

Track, analyse, and optimise key performance metrics including GMV, order volume, cancellations, SLAs, and ratings
Conduct regular business reviews and performance discussions with partners
Drive data-backed recommendations to improve partner performance and revenue

Compliance & Retention

Ensure compliance with platform policies, pricing, and service standards
Drive partner satisfaction, retention, and churn reduction
Act as an escalation point for critical partner issues and ensure timely resolution

Key Result Areas (KRAs)

Key Performance Indicators (KPIs)

Requirements

2 to 5 years of account management experience in food delivery, food tech, or takeaway platforms
Proven experience managing premium / enterprise restaurant accounts
Hands-on experience with restaurant POS systems (onboarding, integrations, troubleshooting, reporting)
Strong understanding of food delivery operations and marketplace dynamics
Excellent communication, negotiation, and stakeholder management skills
Data-driven mindset with strong analytical and problem-solving abilities

Account Manager