Account Manager

Job Title: Account Manager

Experience: 24 Years

Location: Magarpatta City, Pune (Onsite)

Job Summary

We are seeking a proactive and client-focused Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, understanding their business needs, and ensuring the successful delivery of our products/services. This role requires strong communication skills, the ability to multitask, and a passion for delivering exceptional customer experience.

Key Responsibilities

• Build and maintain strong, long-term client relationships.
• Serve as the primary point of contact for assigned accounts.
• Understand client requirements and coordinate with internal teams for timely delivery.
• Ensure client satisfaction by addressing queries, resolving issues, and providing customized solutions.
• Identify upselling and cross-selling opportunities within existing accounts.
• Prepare and deliver reports on account performance, revenue, and client feedback.
• Manage contract renewals and ensure timely follow-ups.
• Support business development activities where required.

Required Skills & Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field.
• 24 years of experience in Account Management, Customer Success, Sales Support, or related roles.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working with CRM tools (e.g., Zoho, Salesforce, HubSpot) is an added advantage.
• Problem-solving attitude with a customer-first approach.

Preferred Skills

• Experience working in (industryIT/Software/Services/etc.)
• Basic understanding of sales processes and project coordination.
• Ability to analyze client data and prepare business insights.

Why Join Us?

• Opportunity to work with a dynamic and growth-oriented team
• Professional development and learning opportunities
• Competitive compensation and benefits