Account Manager - Ecommerce Backend Specialist

Hiring: Account Manager | Retail & Ecommerce Operations

Location: Andheri, Mumbai (Work from Office)

Shift: 12:00 PM 9:00 PM

Working Days: 6 Days (Alternate Saturday Working)

Experience Required: 812 Years (Maximum 14 Years Strictly)

About the Role We are seeking a seasoned Operations Manager Retail & Ecommerce Operations with strong expertise in marketplace operations, backend retail management, and US client communication. This role requires a strategic operations leader who can manage high-volume ecommerce accounts, supervise large teams, optimize processes, and drive operational excellence across retail platforms. The ideal candidate should have hands-on experience in catalog management, inventory optimization, pricing strategy, reporting, and client account management within ecommerce ecosystems.

Key Responsibilities Account & Client Management

Act as primary point of contact for US-based retail clients

Gather requirements, manage escalations, and ensure SLA adherence

Deliver regular performance updates, MIS reports, and operational insights

Build long-term client relationships with high satisfaction standards

Team Leadership & Project Management

Lead and manage a team of 20+ members

Drive productivity, performance metrics, and quality benchmarks

Assign tasks, monitor KPIs, and ensure timely project execution

Mentor team leads and support cross-functional collaboration

Ecommerce & Retail Backend Operations

Oversee cataloguing, SKU creation, item listings, and product content optimization

Manage inventory planning, stock forecasting, and replenishment cycles

Implement pricing strategies aligned with margin and market trends

Ensure marketplace compliance across platforms such as Shopify, Lightspeed, Amazon, or similar ecommerce systems

Handle order management, fulfillment coordination, and performance tracking

Process Excellence & Automation

Identify process gaps and implement SOPs and automation workflows

Optimize operational efficiency, reduce errors, and improve turnaround time

Drive continuous improvement initiatives

Reporting & Analytics

Prepare detailed MIS, dashboards, and performance analysis reports

Use advanced Excel for data analysis (Pivot Tables, Lookup formulas, Data Modeling)

Monitor SLAs, conversion metrics, and operational KPIs Mandatory

Requirements

812 years of total experience (Strictly not more than 14 years)

Strong experience in Retail & Ecommerce backend operations

Proven US client communication experience

Experience managing a team of 20+ members

Advanced proficiency in Microsoft Excel & MS Office

Strong analytical, problem-solving, and leadership skills

Preferred Qualifications

Graduate / Postgraduate (Any Stream)

MBA in Operations / Business Management preferred

Experience in marketplace operations (Amazon, Shopify, Lightspeed, etc.)

Strong understanding of inventory optimization & category growth

High attention to detail with customer-focused mindset

Important Notes

Candidates serving notice period may apply Bench candidates will NOT be considered Profiles exceeding 14 years of experience will not be shortlisted