Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB PURPOSE:
Day-to-day operational responsibility for small/medium accounts in a segment or region.

JOB DUTIES:
Could include all or many of the following duties:
- Operation account responsibility.
- Submitting Sales / Demand and Long-Term Forecasts.
- Key Business Opportunity (KBO) Reporting.
- Implement Pricing Strategies.
- Resolve Receivable issues.
- Dealer/distributor development
- Dealer/distributor business planning. Assisting dealers in business planning including counselling dealers on facilities, tooling, systems and on effectiveness of meeting expected business results.
- Providing Info to Customers.
- Day to day contact with the Customers.
- Feeding back customers’ requirements to the business.
- Developing & Delivering the Business Plan.
- Identify and Deliver Business Development Opportunities.
- Identify and Pursue Business Development Opportunities.
- Developing and negotiating contracts.
- Responsibility for development pricing strategy & negotiating contract to maximise account profitability.
- Raise & agree a commercially viable specification for new business
- Develop & agree Demand accords.
- Maintain demand forecast accuracy.

BACKGROUND/EXPERIENCE:
• Prior account Management or customer facing role experience (10+ years).
• Comprehensive Industry and Product Line knowledge.
• In-depth knowledge of sales processes, ‘Class A’, ISO.
• In depth understanding of customers and developing sector expertise.
• Thorough knowledge of NPI processes.
• Project Management Competence.
• Customer Orientated.
• Process Orientated.
• Numerate.
• Confident & experienced communicator.
• People management skills.
• Action oriented.

Education:
• Bachelor's degree in engineering + MBA/management education

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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