Account Manager Business Transformation

Job Description:

Overview and Responsibilities:

• Change Management is a practice within the Business Operations department, responsible for planning, implementing, and managing activities that drive the people side of organizational change.
• Min. 2x weekly touch-base meetings with Tenny Gillis (start and end of week) to discuss project updates and address any concerns.
• Participates in change management led calls, taking notes, and providing a recap after the meeting
• Assist in executing change management strategies and plans for projects and organizational initiatives, such as training, communications, and reporting.
• Document lessons learned from change projects and contributed to continuous improvement initiatives

Core Tasks:

• Document & Library Management:
  • Updates user-focused documentation, including guides, FAQs, training manuals, and instructional materials to support change management and adherence to business policies and procedures
• SharePoint Management:
  • Manage and update SharePoint sites to ensure information is current and accessible.
  • Organize and maintain document libraries and other SharePoint resources.
  • Provide support and troubleshooting for SharePoint-related issues.
• Training Management
  • Maintains training project plan and keeps timelines are up to date
  • Coordinate logistics and support for live training sessions, and other change-related events.
  • Manages dentsu University training assignment requests by creating/updating assignment templates and works with Learning Ops to process requests
  • Tracks progress by running dentsu University reports and updating existing excel workbooks

Skills:

• Strong Organizational Skills: Attention to detail and time management to coordinate multiple tasks and meet tight deadlines.
• Written Communication Skills: Ability to leverage pre-existing templates to craft visually appealing documentation and incorporate feedback to improve document quality.
• Basic Project Management Knowledge: Understanding of project timelines, objectives, and key deliverables.
• Data Management Skills: Basic ability to pull, organize and clean up data from various sources to assess change impact and adoption.
• Adaptative: Ability to handle shifts in project direction and quickly adjust when necessary.
• Problem-Solving: Ability to identify gaps in information and suggest improvements to documentation and presentation clarity.

Qualifications:

• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to problem-solving.
• Creativity in preparing tutorials
• Experience with SharePoint or similar content management systems (bonus)
• Agency Media knowledge or training module knowledge (bonus)
• Basic design skills to develop visually appealing and digestible collateral (bonus)
• Intermediary use of excel formulas and pivots, and ability to manage complex data sets (bonus)

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