Account Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: As the India IFM Lead for the client contract, you will be responsible for overseeing the overall contract delivery, ensuring client satisfaction, and achieving key performance indicators (KPIs) across India. You will lead the regional team in delivering exceptional integrated facilities management services to client in the Indian market.

What your day-to-day will look like:

Oversee and manage the delivery of IFM services for client across India
Ensure high levels of client satisfaction through proactive communication and relationship management
Monitor and drive achievement of contract KPIs
Develop and implement strategies to improve operational efficiency and cost-effectiveness
Lead and mentor the India IFM team
Collaborate with global and regional stakeholders to ensure alignment with JLL's and client objectives
Identify and pursue opportunities for contract growth and expansion in the Indian market
Desired or preferred experience and technical skills:

In-depth knowledge of IFM practices and trends in the Indian market
Strong understanding of contract management and performance metrics
Excellent leadership and team management skills
Proven track record in client relationship management
Proficiency in English and Hindi; knowledge of other Indian languages is a plus
Experience with IFM software platforms (e.g., CAFM, CMMS)
Familiarity with industry standards and regulations in India
Required Skills and Experience:

Bachelor's degree in Facilities Management, Business Administration, or related field; Master's degree preferred
Minimum of 10 years of experience in facilities management, with at least 5 years in a leadership role
Demonstrated success in managing large-scale IFM contracts in India
Strong financial acumen and experience in budget management


Location: Mumbai (specific location to be determined based on candidate and business needs, with travel across India)

Job Tags: Integrated Facilities Management, Contract Management, Client Relations, India, Leadership

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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