Responsibilities:

Manage assigned projects by organizing and leading teams to ensure effective

completion and quality outcomes.

Supervise and handle a team of at least 20+ members, fostering collaboration and

accountability.

Identify opportunities for improvement in existing projects and implement process

enhancements.

Communicate effectively with clients to assess needs, resolve issues, and ensure

satisfaction.

Adhere to established reporting standards and processes to maintain project

compliance and transparency.

Handling backend activities (Cataloguing, Inventory, Pricing, listing of items

Ecommerce platforms such as Shopify, lightspeed. or similar portals).

Preferred Qualifications:

Bachelors or Masters degree in Operations Management, Business Administration,

or a related field.

Minimum of 3 to 4 years of experience in an operations management role with a

proven track record.

Strong leadership and interpersonal skills, with a proactive approach to

responsibility and prioritization.

Excellent verbal and written communication abilities.

Proficiency in preparing reports, Management Information Systems (MIS), and data

visualization.

Advanced knowledge of Microsoft Excel and familiarity with MS Office tools.

Client Coordination

Serve as the primary point of contact for retail clients, handling queries and

resolving issues. Client communication is the major part to handle in this role

Collaborate with clients to gather requirements and provide actionable insights.

Identify inefficiencies in backend processes and recommend improvements.

Implement best practices to streamline operations and enhance client satisfaction.

We are seeking candidates with experience in client communication within the US

market.

Preferred Qualifications:

Graduate / Postgraduate (In any field) Masters Degree

Analytical and deep dive skills to evaluate accuracy

Excellent written and oral communication skills

Fluency in preparation of reports, MIS & data visualization.

Prior experience in Excel & MS office tools

Key Competencies:

Retail domain expertise.

High attention to detail.

Customer-oriented mindset with a proactive approach.

Ability to work collaboratively with teams.

Account Executive- Retail and Ecommerce