Account Director/Client Servicing Head

Designation: Account Director/Client Servicing Head

About the Role:

We are seeking a proactive and organized Project Manager to lead operations and coordination for a large-scale public sector digital communication project . This role is ideal for someone who is passionate about planning, timelines, and stakeholder management, and who wants to drive impactful work at the intersection of governance, media, and citizen engagement. This role involves handling a large team to deliver on social media mandates as well as listening.

Years of experience required: 8-10 years

Type: Work from Office

Number of Roles Open: 3

Language Requirement:

The candidate should have a good understanding of Gujarati to interpret client inputs or briefs where necessary. Proficiency in Hindi and English is essential for day-to-day communication and collaboration.

Key Responsibilities:

Social Media Planning & Execution

• Create and manage project plans, schedules, and deliverables across teams (content, design, social media, PR, tech).
• Ensure all milestones are met on time, within scope and budget.

Stakeholder Coordination

• Act as the central point of contact between internal teams and the client.
• Manage expectations, approvals, and alignment across multiple stakeholders, while also proactively building and nurturing strong relationships with the client.

Operational Oversight

• Track project progress, resolve bottlenecks, and handle day-to-day issue escalation. Conduct status meetings, maintain trackers, and generate progress reports.
• Effectively manage billing processes and proactively follow-up to ensure timely approvals

Compliance & Quality Control

• Ensure adherence to standards, SOPs, and documentation protocols.
• Conduct quality checks and review deliverables for accuracy and consistency.

Risk Management & Reporting

• Identify project risks and develop mitigation plans.
• Share regular project performance reports and insights with senior leadership.