Account Director-BFSI

Job Title: Account Director - BFSI

Location: Mumbai

Type: Permanent Full-time

Mandatory : Who has farmed/Mined in ICICI Group

About SIDGS:

SIDGS is a premium global systems integrator and global implementation partner of Google corporation, providing Digital Solutions & Services to Fortune 500 companies. Our Digital solutions go across following domains: User Experience, CMS, API Management, Microservices, DevOps, Cloud, Service Mesh, Artificial Intelligence, RPA domains.

We create innovative solutions in Digital, API Management, Cloud and DevOps space in partnership with multiple cloud platforms. We understand that every business has a unique set of challenges and opportunities, and we leverage our unique industry insights, honed through decades of combined experience in the technology sector, to deliver the products, solutions, and services necessary to achieve best customer satisfaction and delivering positive impact to the communities.

Job Description: We are seeking a highly motivated and experienced Account Manager to join our team. The ideal candidate will be responsible for managing a portfolio of client accounts, developing new business opportunities, and ensuring client satisfaction.

Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Develop a deep understanding of client's business needs and objectives.
• Collaborate with internal teams to deliver solutions and professional services that meet client requirements.
• Strong professional services selling background around AWS, GCP and Azure.
• Identify and pursue opportunities to upsell or cross-sell additional products or services.
• Prepare and deliver regular reports and presentations to clients.
• Monitor and analyse account performance metrics, identifying areas for improvement.
• Stay informed about industry trends, market developments, and competitor activities.

Requirements:

• Bachelors degree in business administration, Marketing, or a related field.
• 12 15 years of experience in account management
• Experience in selling Software services and Solutions to Indian banking customers (BFSI), banking industry is mandatory
• Experience in offering multiple engagement models to the respective clients. Preference will be given to candidates experienced in managed services and staffing.
• Solid exposure to application platforms and technologies used by a bank.
• Proven track record of meeting, exceeding book of business, sales targets and KPIs
• Excellent communication and interpersonal skills and engagement at a leadership level is a must. Customer references from banking industry would be an additional plus.
• Strong negotiation and problem-solving abilities
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and Microsoft Office Suite
• General technical knowledge with software solutions that leverage APIs, low code applications, Analytics & Data, Artificial Intelligence, AI Use cases, and business process automation solutions.