Accordion India - Manager - Networking and Cloud

Job description

Company overview

Accordion is a global financial consulting and technology firm helping CFOs and their teams drive value creation. Rooted in private equity rigor and powered by data, analytics, and AI, we partner with companies acrossindustries to turn insight into impact.

Accordion works at the intersection of Private Equity sponsors and portfolio companies management teams across every stage of the investment lifecycle. We provide hands-on,execution-oriented support, driving value through the office of the CFO by building data and analytics capabilities and identifying and implementing strategic work, rooted in data, analyticsand AI.

Accordion is headquartered in New York City with 10 officesworldwide. Join us and make your mark on our company.

Data & Analytics (Accordion | Data & Analytics)

Accordion's Data & Analytics (D&A) practice in India delivers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges.

We partner with Private Equity clients and their Portfolio Companies across diversesectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics.

D&A team membersdeliver data and analytical solutionsdesigned to streamline reporting capabilities and enhance business insights across vast and complex data setsranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more.

Working at Accordion in India means joining 800+ analytics, data science, finance, and technology experts in a high-growth, agile,and entrepreneurial environment to transform how portfoliocompanies drive value. It also means making your mark on Accordions futureby embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together.

Join us and experience a better way to work!

Location: Hyderabad, Telangana

Role overview:

The Manager Networking & Cloud drivesdaytoday operations for the onsite Hyderabad infrastructure team across network, cloud, and systems,and partners closelywith US counterparts for global delivery. This role owns ticket governance and SLAs/SLOs, enforces ITIL change practices, ensures documentation currency, and coordinates with vendors to deliver reliable, performant, and secure services spanning campus/branch networks, hybrid cloud, and server platforms.

What Youll Do

• Operate and improvedaily services across network, cloud,and systems; own ticket triage, backlog hygiene, and SLA/SLOdefinitions, with transparent reporting and clear escalation paths.
• Run ticket reviewsand service metricschecks; ensure timely handoffs with US teams for incidents, problems, and changes.
• Follow ITILaligned practices for incident, problem,and change; participate in CAB, maintainthe change calendar, produce RCAs, and land durable fixes.
• Keep documentation current:enforce a documentation operating rhythmrunbooks, diagrams, inventories, and recovery proceduresand require documentation updates as part of the definition of done for incidents/changes.
• Network operations (preferred stack): manage secure, reliable Meraki campus/branch networking (routing/switching/wireless), internet edge, VPNs, and segmentation; implement actionable monitoring/alerting and performance baselines.
• Cloud and systems operations: help administer hybridworkloads in Azure and AWS; manage Windows/Linux servers and HyperV; coordinate patching, backup/recovery (RPO/RTO targets), and health dashboards.
• Compliance collaboration: supportcontrol implementation and evidence collection for SOC 2, HIPAA, and ISO 27001; partnerwith Security/Governance on audits and continuous improvement.
• Vendor coordination and office buildouts: engage vendors for network/AV/datacom; lead inregion execution and validation for office buildouts to firm standards.
• Project delivery: scope, plan, and deliver infrastructure initiatives (e.g., network changes, platformupgrades, cloud deployments) with timelines, risk tracking, and stakeholder updates; manage maintenance windows and cutovers.

Ideally, You Should Have

• 7+ yearsin infrastructure rolesspanning network, cloud,and systems, with 2+ yearsin a senior role acting as an escalation point, mentoring junior employees, or running operational teams.
• Broad familiarity acrossAzure, Meraki, HyperV, and AWS; strong troubleshooting across layers 27; scripting/automation experience (PowerShell and/or Python) preferred.
• Experience defining and operating to SLAs/SLOs, managingticket queues, and communicating service metricsto stakeholders.
• ITIL incident/problem/change discipline, including RCAs and change controls.
• Familiarity with compliance frameworks: SOC 2, HIPAA, ISO 27001; able to translatecontrol requirements into operational practices and documentation.
• Excellent written and verbal communication; comfortable collaborating acrossIndia and US time zones and presenting operational status and risks succinctly.
• Outcomeoriented, decisive in escalations, and calm under pressure.
• Collaborative and transparent, with strong handoffhabits and stakeholder communication.
• Documentation and metricsdriven, using runbooks,diagrams, and KPIs/SLOsto reduce toil and improve reliability.

Why Explore a Career at Accordion:

A Culture of Impact & Excellence

• A culture of merit & recognition: Thrive in a meritocratic, high-growth environment with semi-annual performance and promotion cycles.
• Multi - dimensional exposure: Navigate complex, high stakes workstreams across diverse industries and domains. At Accordion, you will engage with varied intellectual challenges that keep your perspective sharp, and your curiosity fuelled.
• Entrepreneurial environment: Exercise the intellectual freedom to make definitive decisions and the autonomy to own their outcomes. We reward initiative, encouraging you to expand your influence and assume larger responsibilities.
• Collaborative vitality: Experience a non-bureaucratic, high-energy culture alongside high-calibre peers. Our environment is designed to challenge your thinking and accelerate your growth through shared expertise and collective ambition.

Our Commitment to Your Well-being

We believe that our collective success is rooted in the personal well-being and growth of our people. We have curated a suite of benefits designed to support you and your familys health, celebrate your milestones, and empower your professional journey.

• Comprehensive health & security: We provide fully covered Health and Group Term Life Insurance for you, with health insurance coverage extending to your immediate family.
• Care on your terms: Access expert medical guidance through on-site health camps or our integrated tele-health services. This ecosystem includes free professional consultations alongside discounted healthcare services including dental and vision care.
• Integrated family support: We support working parents with a fully sponsored, premium on-site Day Care facility.
• Empowering leave structures: Our robust leave policy is an intentional commitment to work-life integration, featuring dedicated maternity and parental support designed to help new parents through lifes major transitions.
• A culture of recognition: We believe every breakthrough deserves an audience. Through our dedicated rewards platform, we pause to celebrate both your professional triumphs and your most meaningful personal milestones.
• Architecting your growth: Thrive in a positive & transparent environment designed for the continuous evolution of your craft. We provide the infrastructure - through learning programs and engagement initiatives - to bridge the gap between your personal aspirations and professional mastery.