Academic Counsellor

Job Title: Academic Counsellor

Employment Type: Full-time | Permanent | Work from Office

Experience Level: Fresher / Experienced

Role Overview

As an Academic Counsellor, you will connect with prospective students, provide comprehensive guidance about our academic programs, and support them throughout the enrollment journey. Your primary objective is to help students make informed academic decisions while achieving enrollment and performance targets.

Key Responsibilities

1. Lead Management & Student Engagement

• Connect with prospective students via calls, WhatsApp, emails, and follow-ups generated through marketing campaigns.
• Understand student requirements and recommend suitable academic programs.
• Maintain high responsiveness and professionalism in all student interactions.

2. Sales Conversion & Counselling

• Effectively pitch academic programs, highlighting features, benefits, and career outcomes.
• Address objections related to fees, eligibility, course structure, and overall value.
• Convert inquiries into confirmed enrollments while achieving daily, weekly, and monthly targets.

3. Follow-ups & Closures

• Ensure consistent and timely follow-ups with interested leads until closure.
• Guide students through admission formalities, documentation, and payment processes.

4. CRM & Data Management

• Update and manage lead details, follow-up notes, and conversion status using LeadSquared and CRM systems.
• Maintain accurate records to ensure smooth coordination across teams.
• Track performance metrics and lead progress through CRM dashboards and reports.

5. Team Coordination

• Collaborate with admissions, operations, and academic teams to ensure seamless onboarding.
• Share insights and feedback to improve lead quality and conversion strategies.

6. Market & Product Awareness

• Stay updated on program offerings, pricing, promotions, and competitor trends.
• Continuously enhance product knowledge to improve counselling effectiveness.

Qualifications

• Graduate from a recognized institution (any discipline).
• Prior experience in telesales, inside sales, education counselling, or academic sales is preferred; freshers are welcome to apply.
• Strong persuasion, negotiation, and objection-handling skills.
• Excellent verbal communication skills in English and regional languages.
• Comfortable working in a target-driven environment.
• Basic knowledge or experience with LeadSquared or other CRM tools is an added advantage.

Key Skills

• Sales pitching & closing techniques
• Lead conversion & follow-up management
• Objection handling & negotiation
• CRM usage
• Time management & multitasking
• Relationship management