Academic Counsellor

Position : Academic Counsellor UPSC

Experience : 2 - 5 Year

Location : Delhi / Patna / Prayagraj (On-Site)

About Us :

Unacademy is Indias largest learning platform, built with a mission to democratize education for every learner. From its beginnings as a YouTube channel, Unacademy has grown into a comprehensive education ecosystem offering high-quality content, top educators, and technology-driven learning solutions for competitive exams, including UPSC.

About the Role :

We are looking for a dynamic, goal-oriented Academic Counsellor UPSC with strong knowledge of the UPSC ecosystem. The role involves guiding aspirants through Unacademys UPSC programs, driving student enrolments, and ensuring a smooth and supportive counselling and enrolment experience. You will play a key role in helping learners make informed academic decisions while achieving enrolment targets.

Key Responsibilities :

Prospecting & Lead Management

Identify and research prospective students, target segments, and local markets.

Generate and manage leads through calls, online research, networking, and local outreach.

Student Counselling & Relationship Management

Interact with UPSC aspirants to understand their academic goals and learning needs.

Recommend suitable courses and learning programs based on student requirements.

Build and maintain strong relationships with prospective and enrolled students.

Ensure high levels of student satisfaction through timely follow-ups and support.

Enrolment & Revenue Growth

Drive enrolments by conducting effective counselling sessions and program presentations. Meet and exceed enrolment and revenue targets.

Handle objections, negotiate where required, and close enrolments efficiently.

Market Insights & Analysis

Stay updated on UPSC exam trends, student behaviour, and competitor offerings.

Share insights to improve counselling strategies and program positioning.

Reporting & Documentation

Maintain accurate records of leads, counselling interactions, and conversions in CRM systems.

Prepare regular performance reports and enrolment forecasts for management review.

Collaboration

Work closely with sales, academic, and product teams to achieve shared objectives.

Share student feedback to help improve offerings and overall learner experience.

Qualifications & Skills

Bachelors degree required (Masters degree preferred).

Strong understanding of UPSC examinations and preparation ecosystem is mandatory.

Experience across the counselling/sales lifecycle, including enrolment closure.

Excellent communication, presentation, and negotiation skills.

Proficiency in English or Hindi (both preferred).

Experience with CRM tools or lead management systems.

Strong analytical, problem-solving, and interpersonal skills.

High integrity, professionalism, and a learner-first mindset.