Academic Counsellor

Job Title: Academic Counsellor

Department: Hybrid PG Online

Location: Mumbai Matunga (Central)

Experience: Min1 years

Reports To: Centre Head

About the Role

As an Academic Student Counsellor for an MBA Institute, you will be the first point of contact for prospective learners guiding them through their education and career decisions with empathy, clarity, and confidence.

You will play a key role in helping students understand our programs, resolve queries, and make informed enrollment choices aligned with their professional goals.

This role blends academic guidance with consultative selling, ensuring every students journey begins with trust and clarity. This is for our Education Division's client which is a Top 5 MBA Institute, which is one of Indias leading business schools, with campuses in Mumbai and Bengaluru. Known for its focus on innovation and industry integration, the college bridges academic rigor with real-world application through contemporary learning methods.

ItsHybrid Post Graduate Diploma in Management (PGDM) an AICTE-approved, MBA-equivalent programme is designed for working professionals seeking flexible, career-enhancing education.

The Hybrid PGDM combinesonline lectures, virtual classrooms, e-learning resources, on-campus sessions, and weekend workshops , making it one of Indias most future-ready management programs.

As a Student Counsellor, youll help guide candidates through this program enabling them to balance work, learning, and growth effectively.

Key Responsibilities

Counsel students and working professionals on the Hybrid PGDM and other programs.

Manage the end-to-end admission process from enquiry and counselling to enrollment and onboarding.

Follow up on leads generated through calls, emails, and walk-ins to achieve monthly admissions targets.

Maintain updated and accurate records in the CRM system.

Conduct counselling sessions (telephonic, video, or in-person) to understand student goals and match them with the right program.

Participate in webinars, info sessions, and corporate outreach activities.

Collaborate with marketing and academic teams to ensure seamless communication and service delivery.

Required Skills & Competencies

Excellent communication and listening skills.

Ability to build rapport and trust with students and working professionals.

Strong presentation and persuasive abilities.

Target-driven with a student-first mindset.

Proficiency in MS Office and CRM tools.

Empathy, patience, and professionalism in handling student interactions.

Qualifications

Bachelors degree (Business, Education, Psychology, or related field preferred).

Minimum 1year of experience in counselling, admissions, or educational sales.

Experience in higher education, edtech, or management programs will be an advantage.

Fluency in English; proficiency in regional languages is a plus.

Key Performance Indicators (KPIs)

Monthly student enrollments.

Lead-to-admission conversion ratio.

Student feedback and satisfaction ratings.

Timely response to student inquiries.

What We Offer

Competitive salary

Comprehensive training on the Hybrid PGDM program.

Opportunities to grow within Indias evolving education and corporate learning ecosystem.

A collaborative, growth-oriented work environment.

Renumeration: Best in the industry