811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
Kotak Mahindra Bank
2 - 5 years
Noida
Posted: 02/10/2025
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Job Description
- Answer inbound customer calls promptly and professionally, addressing their inquiries and concerns.
- Provide detailed product information and educate customers on the benefits of Kotak's digital banking services.
- Upsell and cross-sell appropriate products and services to existing customers, based on their needs and preferences.
- Resolve customer complaints and queries efficiently, ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions and provide regular feedback to the management team.
- Stay updated with the latest digital banking products and services to offer relevant and timely solutions.
- Collaborate with other teams to ensure a seamless customer journey, including smooth transitions to other support channels.
- Identify and report any potential issues or trends in customer feedback, contributing to continuous improvement.
- Adhere to all quality and compliance standards, ensuring a consistent and positive customer experience.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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