(IND) MANAGER, PEOPLE SERVICES GENERALIST

What you'll do:

• Leadership and Team Management: The HR Operations Manager should provide strong leadership and direction to the team, which includes evaluating team performance, setting objectives, and ensuring the team is aligned with these goals.

• Strategic Planning: The Manager is tasked with creating and implementing strategies that align with the company's goals and objectives, as well as anticipating future challenges and opportunities and planning for them. Quality assurance skills are required to ensure the strategies are effectively carried out.

• Process Improvement: Quality assurance skills are essential in this role as the Manager will constantly identify opportunities for process improvement and execute changes to boost efficiency and effectiveness. This includes developing best practices, standardizing processes, and implementing new technologies or systems.

• Compliance Management: The manager is responsible for ensuring that all HR operations comply with relevant laws, regulations, and company policies. This includes conducting regular audits and reviews to ensure compliance. 

• Stakeholder Management: The manager must effectively communicate and collaborate with various stakeholders, including employees, other managers, and senior leaders. They should be able to manage expectations, resolve conflicts, and build strong relationships. 

• Performance Management: The manager is responsible for overseeing the performance management process, including setting performance standards, providing feedback, and managing performance reviews. 

• Training and Development: The manager should ensure that team members have the necessary skills and knowledge to perform their jobs effectively. This may involve organizing training sessions, providing resources, and promoting continuous learning and development. 

• Budget Management: The manager must manage the budget for HR operations, ensuring that resources are used efficiently and effectively. This includes forecasting future costs, managing expenditure, and identifying cost-saving opportunities. 

• Service Delivery: The Manager is responsible for ensuring that HR services are delivered effectively and efficiently. They should monitor service levels, resolve any issues, and strive to improve the quality of service. Quality assurance skills are essential to ensure optimal service delivery.

• Change Management: The manager should lead change management initiatives, ensuring that changes are implemented smoothly and effectively. This includes communicating changes to team members, managing resistance to change, and ensuring that changes are integrated into regular operations. 

What you'll bring :

• Leadership Skills: Ability to lead, motivate, and mentor a team, ensure efficient performance, and manage conflicts.  

• Strategic Thinking: Ability to understand and contribute to the organization's strategic goals. 

• Analytical Skills: Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions. 

• Communication Skills: Ability to communicate effectively with team members, stakeholders, and senior management. 

• Interpersonal Skills: Ability to build and maintain strong relationships with stakeholders. 

• Knowledge of HR Systems and Databases: Comprehensive understanding of HR systems, databases, and best practices. 

• Project Management Skills: Ability to plan, manage, and execute projects efficiently and effectively. 

• Decision-Making Skills: Ability to make informed decisions that benefit both the team and the company. 

• Compliance Knowledge: Knowledge of labor laws and HR best practices. 

• Organizational Skills: Ability to organize and prioritize tasks to ensure operational efficiency. 

• Financial Acumen: Understanding of budget management and financial principles to drive efficiency and profitability. 

• Change Management: Ability to manage, drive, and adapt to change within the organization. 

• Problem-Solving Skills: Ability to identify and resolve problems efficiently. 

• Continuous Learning: Commitment to ongoing self-development and learning in the field of HR. 

• Customer Service: Strong customer service skills to ensure a positive experience for employees and other stakeholders. 

• Technical Skills: Proficiency in the use of HR technology tools and software. 

• Experience: A minimum of 3 years' experience as People Manager. 

• Workday/Payroll experience is an added advantage. 

 Experience:

• A proven history as HR Operations Manager or equivalent experience in Service Operations (6-10 years).

• A proven track record of managing and driving Quality Assurance for Contact Center Team

Required Competencies

• Data Management

• Project Management

• Operational Excellence

• Continuous Improvement

• Service Excellence

• Functional Problem Solving

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process