WordPress Support Engineer

About Zensciences

Zensciences is a strategic B2B marketing agency specializing in Strategy, Design (UX/UI, Product, Graphic), and Content for leading IT services and technology companies.

Job Title: WordPress Support Engineer

Position Overview

We are seeking a skilled and proactive WordPress Support Engineer to join our team during US business hours. In this role, you will be the go-to technical resource for maintaining, troubleshooting, and optimizing a live, high-traffic production site.

You are a great fit if you love solving technical puzzles under pressure, possess deep WordPress expertise, and can confidently ship small-scale front-end and back-end updates quickly and reliably.

Key Responsibilities

• Production Support: Monitor, diagnose, and resolve technical issues on a live, high-traffic WordPress site, ensuring minimal downtime and optimal performance.
• Feature & Layout Tweaks: Implement front-end changes, style adjustments, and interactive elements using clean HTML, CSS, and JavaScript.
• API & Integration Management: Maintain and build out third-party service integrations using REST APIs and webhooks (specifically managing subscriptions and paywalls via Piano and Stripe).
• Task Scoping & Delivery: Autonomously scope, estimate, and execute small-to-medium development tasks with a fast turnaround time.
• Collaboration: Communicate clearly and reliably with stakeholders regarding issue status, technical blockers, and deployment timelines.

Required Technical Skills

• Deep WordPress Expertise: Strong, hands-on experience working with core WordPress architecture, custom themes, child themes, and PHP.
• Modern WordPress Tooling: Proven experience working with Custom Post Types (CPTs), the Block Editor (Gutenberg), and the WordPress REST API.
• Core Front-End Stack: Solid proficiency in HTML5, CSS3 (including responsive design), and modern JavaScript.
• API Integration: Hands-on experience integrating third-party services via APIs and webhooks.
• Environment Familiarity: Comfort working in live, traffic-heavy production environments and using debugging tools to isolate issues safely.

Nice-to-Haves / Strong Pluses

• Direct experience integrating or troubleshooting Piano (audience/subscription platform).
• Direct experience with Stripe API and webhook handling for payment processing.

Core Competencies & Requirements

• US Alignment: Ability to work consistently during US time zones/business hours.
• Reliability & Ownership: A dependable professional who takes ownership of issues from discovery to resolution.
• Strong Communication: Excellent written and verbal communication skills, with the ability to explain technical problems simply.
• Agility: Ability to pivot quickly between active troubleshooting and scheduled development tasks.