Job Summary

The WFA SME is responsible for managing complex employee data operations and ensuring governance, quality, and process excellence. The role acts as a key point of contact for escalations, drives accuracy in payroll-related inputs, and strengthens operational efficiency in Hire-to-Retire services.

Key Responsibilities

·       Handle complex employee data management and payroll-related transactions

·       Perform quality audits and ensure adherence to process standards

·       Act as escalation point for transaction-related issues

·       Mentor team members and improve performance through coaching

·       Ensure data compliance aligned with regulatory and internal policies