🌟 We’re Hiring! International Voice Process – Customer Support 🌟

WalkIn Drive @ Infosys BPM | Bengaluru

Ready to kickstart or accelerate your career with a global brand?

Infosys BPM invites dynamic, customerfocused professionals to join our International Customer Support Voice Process team.

If you love interacting with people, thrive in a fastpaced environment, and are comfortable working night shiftsthis opportunity is for you!

WalkIn Details

Date: 23rd May 2026

Time: 10:00 AM 1:00 PM

Location: Bengaluru

Venue:

Infosys Limited, Gate No. 2

No. 40/P41/P, Electronic City Phase 2

Industrial Area, Konappana Agrahara

Bangalore 560100

Landmark: Sunik Industries

Job Overview

Role: International Customer Support (Voice Process)

Employment Type: FullTime

Work Mode: 100% Work from Office (WFO)

Shifts: Night Shifts

Week Offs: Rotational

Experience Level: Freshers (0 - 2 Years)

Qualification: Any FullTime UG Graduate (15 years of formal education mandatory)

About the Role

As part of our International Voice Support Team, you will be the first point of contact for global customersdelivering exceptional service, building trust, and resolving issues efficiently.

Were looking for individuals who bring:

• Confidence in communication
• Passion for customer service
• Willingness to adapt and learn

Mandatory Requirements

• International Voice Support experience Mandatory
• Excellent English communication skills (Speak | Read | Write)
• Strong customerhandling and problemsolving abilities
• Willingness to work night shifts
• Ready for 100% Work from Office Bengaluru

Key Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer needs and provide accurate resolutions
• Build rapport using empathy, active listening, and clarity
• Follow internal processes while maintaining high service standards
• Adapt quickly to tools, systems, and evolving workflows
• Uphold ethics, integrity, and customer satisfaction at all times

Skill Set We Value

General & Soft Skills

• Exceptional verbal and interpersonal skills
• Structured and effective call handling
• Empathydriven customer engagement
• Positive, polite, and professional attitude

Technical Skills

• Basic understanding of customer support workflows
• Ability to resolve routine and recurring issues
• Techsavvy with quick learning capability

Core Competencies

• Customerfirst mindset
• Team player with collaborative spirit
• High adaptability and resilience
• Ethical and professional conduct

Preferred (Not Mandatory)

• Prior customer service / contact center experience
• Any customer support or communication certification

Documents to Carry (Mandatory)

• Updated Resume (Printed)
• Any 2 Governmentissued Photo IDs
• (PAN / Aadhaar / Voter ID / Passport)

• Original Academic Documents:
• 10th & 12th Marksheets
• Graduation All Semesters
• Consolidated Marks Memo (CMM)
• Provisional Certificate & Degree Certificate

Note:

• Laptops & cameras are strictly prohibited inside the campus
• Government photo ID is required for campus entry

How to Attend the WalkIn

1. Carry a copy of this email / invitation
2. Walk into the Infosys Electronic City Phase II Campus
3. Attend between 10:00 AM and 1:00 PM on 23rd May 2026

Why Choose Infosys BPM?

• Work with global clients across industries
• Exposure to a strong technologydriven ecosystem
• Continuous learning & clear career growth paths
• Inclusive, collaborative, and employeefriendly culture
• Opportunity to build a longterm career with a trusted brand

Interested or Know Someone Who Fits?

• Tag them in a reply mail
• Or ask them to walk in directly

Lets shape the future of customer servicetogether!

We look forward to meeting you.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bengaluru | Pune | Global Locations

Transforming Talent | Empowering Careers