Walkin Drive-US Payment Settlement Operations (TL)-Bangalore-7th April

Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Team Lead- US Payment Settlement Operations Domain for Bangalore. Please walk-in for the interview on 7th April 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Team Lead- 4Yr to 6Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-240627

Interview details:

Interview Date: 7th April 2026

Interview Time: 10:00 AM to 12:30 PM IST

Interview Venue:

Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks.

Please find below Job Description for your reference:

• Job Location: Bengaluru
• Qualification: Any Graduate (Full Time)
• Experience: 4-6 Years
• Notice Period: Immediate Joiners to 15 days
• Shift: Flexible to work with any shift
• Work From Office is mandatory
• Job Level: 4B
• Designation: Team Lead

JOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)

Role Summary:

Own Tier3 incidents and E2E governance without a people spanbridge Ops, Tech, Sponsor Bank/Card Brand, and Clients; shape process design, controls, and risk posture.

Key Responsibilities:

1. Major incidents:

• Lead severity triage for brand file failures, mass outofbalance, duplicate postings, or funding blockers; drive MTTR with tech and external partners.

2. Portfolio strategy:

• Frame Direct vs. Indirect treatment (liability, communications, fixes), ensuring contract scope is respected.

3. Reporting & governance:

• Publish WBR/MBR decks (volumes, breaks, MTTR, aging, funding KPIs, client escalations); spotlight automation wins.

4. Client & partner liaison:

• Frontend complex conversations with clients/sponsor banks/brands; translate to clear runbooks.

Required Skills:

• Proven settlement architecture knowledge (Sierra/Transit TSYS FCS/FIS) and funding mechanics.
• Strong stakeholder management and incident leadership; datadriven storytelling.
• Advanced Excel/SQL; familiarity with ticketing (Salesforce) and release/change processes.

JOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):

Role Summary:

Lead daytoday delivery across BCM and SOS for Direct and Indirect portfolios; ensure capacity, SLA, quality, compliance, and client satisfaction while building talent density.

Key Responsibilities:

1. Delivery & capacity:

• Forecasting, scheduling, queue balancing, and skillbased routing; realtime adherence; daily huddles.

2. Performance management:

• Goalsetting, coaching, 1:1s, R&Rs, succession planning.

3. SLA/Quality:

• Assure daily balancing completion, exception TAT, funding timeliness (Direct), and zero major control breaches.

4. Client governance:

• Own WBR/MBR/QBR; ensure crisp updates in Salesforce; track RCA/CAPA to closure.

5. Process excellence:

• Identify automation (scripts/macros), checklist digitization, and dashboarding; steward SOP refresh cadence.

6. Risk & compliance:

• Maintain risk/control matrix; ensure SoD, access reviews, evidence retention, and audit readiness.

Required Skills:

• People leadership in highthroughput payments/settlement environments.
• Strong command of Direct vs. Indirect operations, client communications, and escalation handling.
• Datadriven operations (Excel/BI), disciplined documentation, and change management.

Systems & Tools (illustrative):

• Sierra, Transit, TSYS, FCS/FIS, IGLU/IBR screens, Salesforce (tickets/comms)
• Sponsor bank/card brand portals, ACH/NACHA & wire interfaces, SFTP/secure file transfer
• Excel/SQL, script/macro frameworks, evidence repository (SharePoint/Confluence)

Compliance & Controls:

• Maker checker, SoD, access reviews, checklist/evidence retention
• Change/release approvals for reruns/reprocessing, incident/PIR discipline
• Client data confidentiality and privacy

Training & Certification:

• Foundation: payment flows, scheme settlement anatomy, Direct vs. Indirect scope, funding life cycle, exception taxonomy
• Advanced: multiday break diagnostics, brand file anatomy, sponsor bank integrations, portfolio migrations/cutovers
• GoLive Readiness: shadowing + controlled handling + certification per role

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

• Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team.