VMware Administrator - L2, On-site | 24/7 Rotational Shifts

About the Role

We are looking for a skilled VMware Administrator (L2) to manage, maintain, and optimize the virtualization environment. The ideal candidate will take a proactive approach to ensure the security, performance, and reliability of the virtual infrastructure. You will provide L2 technical support and troubleshooting for VMware infrastructure including ESXi, vCenter, virtual machines, Veeam/Commvault Backup, HCI, and SAN/NAS Storage.

Key Responsibilities

Virtualization Infrastructure

Provide L2 technical support for VMware infrastructure, including troubleshooting and resolving issues

Monitor and respond to alerts and notifications from VMware monitoring tools

Perform routine maintenance tasks such as patching and upgrading VMware software

Troubleshoot and resolve issues related to virtual machine performance, networking, and storage

Collaborate with L1 resources to resolve issues and escalate complex problems to L3 as needed

Document knowledge and procedures in a knowledge management system

Participate in on-call rotation and provide 24/7 support

Manage vendor relationships for logged support cases

Qualifications

Education

Bachelor's degree (B.Tech) in Information Technology, Computer Science, or a related field or equivalent work experience.

Certifications

Mandatory: VMware Professional Level Certification (VCP or VCAP preferred)

Experience

5+ years of hands-on experience with VMware infrastructure (ESXi, vCenter, vSphere)

Strong understanding of VMware architecture, configuration, and troubleshooting

Experience with VMware troubleshooting tools such as ESXi logs and vCenter performance charts

Strong knowledge of Veeam Backup and Replication technologies

Experience with SAN/NAS Storage infrastructure configuration

Strong understanding of HCI technology

Experience with Cisco Intersight and UCS Manager

Soft Skills

Excellent communication and interpersonal skills

Strong problem-solving ability and capacity to work under pressure

Ability to work both independently and as part of a collaborative team

Nice to Have

Experience with other virtualization platforms (e.g., Hyper-V, KVM)

Knowledge of cloud computing platforms

Experience with IT service management frameworks

Work Environment

This is an on-site role requiring availability for 24/7 rotational shifts. The engineer will also support planned activities including Patching, Migration, and DR Drills which may occur during night shifts.

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